Webair?
 

When I first started out I was getting my hosting through Webair. I cancelled them because the tech support was I thought unfriendly to say the least. Since I was first starting out my thoughts were they were a bit expensive at $20 per mo. I tried to cancel several times and they kept rebilling me. After several E-Mails, and phone calls I had to turn my card off. Now come to find out that they will not let me use any of the domains they sold me. Is this normal of Webair, and of hosting companys in general? I just think this is wrong. I am a fair guy and I will say I thought there hosting was ok, Just expensive for not making any money at the time. This is complete crap!

No. I was with webair. The tech support was very helpful on the two occassions I needed them. I cancelled my account per their instructions and it was cancelled immediately and without any question and I even received a thank you for working with us E-mail.

The main reason I left was because I started adding more scripts and they were running a tad slow on their virtual servers. Oh and that account only cost me $10 a month.

I got mine directly through netpond. I am not sure why they did all that to me. I did like there hosting.

I am still with Webair, and haven't had any problems. In fact, I've always been able to get tech support live or on the phone in minutes for any questions or problems I do have, and they're generally very helpful.

Sorry to hear you've had so much trouble :(

I've never hosted with Webair, but I have heard a lot of positive things about them...with their service almost always receiving high marks.

It's hard to imagine a reputable host like Webair would hold on to domains you bought and paid for...there's got to be some mis-communication somewhere. I'd suggest you go up the food chain a bit and talk to someone in management...I'd bet they'll get you sorted out :)

I have a few domains hosted at Webair. The only problem I have ever had with them was when I set up service they wanted a copy of my Driver's License.

Other than that, everything has been fine. The one time that I used tech support they were very helpful. I haven't canceled, so I don't know how that would go...

"The only problem I have ever had with them was when I set up service they wanted a copy of my Driver's License."

that has been required by every hosting company I have ever used, im with ev1servers now, and i had to send them a copy. no problem IMO if it helps keep someone from stealing my shit! (again!)

Really? I have 6 hosting companies that I use, one is a dedicated server. Webair is the only one who ever asked for a DL and it was for a 9.95 virtual server. I thought it was strange at the time but no biggie... :D

I have been with Webair for 2 years and like Preacher I had some speed issues with databases when I was on virtual, but support has always been snappy.

I can't believe that they're the kind of host that would snatch your domains, it has to be some sort of misunderstanding. Maybe their board presence reads this and comes to clear things up.

The domain issue is the only issue I have a problem with. I mean to my understanding if you buy a domain, it is yours. You can use it as you wish and thats why you can point it to different host right? I have heard of companys like godaddy doing this sort of thing but not really companys like webair. I will attempt today to get this taken care of.
Here is what was said.
My EMail:
I have a domain it is still valid. I need to log in so I can point it to my current host. My hosting account
has been cancelled. How do I do that? My log on and password do not work for the
control panel???
Reply:
Hello,

Your domain is still active until 05/07 therefore in order to direct traffic to
and through that name you will need to reactivate your account for hosting
services.
Please let me know of any further questions you may have.

Regards,

Kristen
--
Kristen H
Webair Internet Development, Inc.
AIM: WebairKristen
Phone: 1.866.WEBAIR1
Fax:1.516.938.5100

I agree, that's a BS reply. Somebody from Webair should step up and cut through the red tape.

Yea CHH, that doesn't sound right at all...again, I'd suspect if you get to someone in management...this issue can be resolved.

A heads up for future reference though...I'd never buy a domain through my host. Get a good registrar through which to purchase your domains, and you'll avoid these kinds of issues in the future.

Perhaps the resolution to this issue would be to ask them to transfer the domain to a new registrar. It 'may' be that Webair only acts as registrar for their own hosting accounts...pure speculation there.

http://www.webair.com/domains/main_menu.html#manage

Does your login for the domain name you registered work here? I think webair is a tucows reseller and it appears that domain names are considered separate from their hosting.

http://www.webair.com/domains/main_menu.html#manage
Yes that does work. Thanks! I was using the control panel domain, and I found two others, but not this one.This is the only place it work but good enough. Now I am really confused by that responce. I did E-mail a supervisor but I dont think that had anything to do with it. It was like ten minutes ago. See what I mean though, that was really misleading e mail responce. I think, anyway. When I was with them, I was new. Really new. I do know now that domains, and hosting shouldnt be under the same roof. I now buy my domains through directnic. I hear there good at least for domains. Thanks for the help..

That Sparky sure knows his stuff ...He always seems to come thru with an answer to strange problems. (and he always has an URL ready)|roses|

He certainly is damn impressive!

I know who I'll be talking to when I'm ready for another server...that's for sure |thumb

I guess talking to a sup. did something I just recieved this, guess that explains it.
Hello,

I do apologize for my previous response as it was not an answer that pertained to your situation. I misunderstood your inquiry. If I may help you ant further please let me know.

Regards,

Kristen
--
Kristen H
Webair Internet Development, Inc.
AIM: WebairKristen
Phone: 1.866.WEBAIR1
Fax:1.516.938.5100

I used to use webair, a couple of my virtual accounts slowed way down then their support left me hanging one time, so I moved to Colo-Cation. Webair and I ended up in a big pissing contest and they billed me for all but one of my virtual accounts, they refunded every penny the following month even though I had called them every shade of asshole there is.
If Sparky won the lottery and closed up shop I would go back

Hosting with Webair too, besides the massive problems they had last year where my server was down about 24 hours and I lost $300-400 that day I never had a problem with them yet.
They gave me the month for free then so nothing to complain.

That's the same shit that happened with me to the T. I don't think their systems call a DB every well. Took forever for my site to load from there severs. Went back to my old hosting (Naked Hosting) have to love a company with that name. Never had any issues, tech support is very very good and I could not be happier with the speed and uptime of my sites. Been with them for about 4 or 5 years now and my sites have never ever been down. $30 for virtual, well spent.

I was with webair when I first started and canceled without problem. Then I spent the next few years moving from host to host trying to find the same quality of service and never found it. So, I went back to Webair and I don't plan on leaving because they are by far the best customer service I have had with a hosting company.

Same as you mate, and it's happening right now !

I have been with webair since day one, yes I have had some issues though they sort it right out and if they dont do it quickly they have ALWAYS appologised.

I set up anotehr hosting account though never moved - I now send my mainstream clients to webair - good guys who dont seem to hide when the shit hits the fan :-)

I forgot - I wish webair would do one thing - a certain forum who Jim from here has stated is a cheat and that has registered me and posted as me. S----r C--t the onwer is called butcher - if webair were to do one thing that would make a million webmasters happy it would be to close their board down. |thumb

I hear good things and bad things about the company. One thing I do notice that seems to be across the board is everyone who is with them tends to say "we had a problem or problems 1 time or another and they fixed it" "Great customer service" etc. In this busniess you can't afford to have problems. I don't even talk to the customer service reps at my company. I don't know who they are cause there is never a problem. When I do contact them it's to change something I want changed and that always takes place with in 5 mins. I can't help but think I did not have good service from webair. I think it more of a lower standard hosting company. IE you get what you pay for and really can't complain after that. How can you really complain to someone you are giving $10 a month to?

This attitude always surprises me. I may only be paying $20 a month, but damn right I can complain. When I sign up, there are certain services and features that I'm supposed to get and if I don't get them, I don't care if I'm paying $20 or $200 - it's my money, I'm not going to throw it away just because it's not a lot.

Webair is a decent host - you'll always find someone with a story no matter who the host is. They've been good to me, no downtime, upgraded my package when the package changed (and yes, I did ask) and support is very good.

no offense intended to anyone :D

CHH if you still need help please contact me directly and I will assist you with this.

My point is this Ponygirl. If you buy a Yugo you can't expect the reliability of Benz. The old saying goes you get what you pay for. If you pay cheap or below market expectations you are going to get that type of service. Complaining about it does nothing but give you a headache and the service still your money. Like I said before, in this business you can't afford to go down. Go down one day and that can mean $10, $20, $100 in sign ups. That's worth the $10 hosting fee? Think about it. It costs $10 the pills to get rid of the headache. The pepto to get rid of the stomach ache cost just as much. The rep you lose for having sites show up 404 is priceless and then you have to run on a board an blame it all on the hosting service. I'm not saying everyone should run out and buy $100 hosting, but when you start nickel and dimeing hosting cost then fact is you’re hurting for money to start. If you have to care about $20 more per month in order to sacrifice your users experience then you should take a step back and think of why you are in this business. I have heard nothing but ok things about this company. Nothing stellar and I was hosted on them for about 24 hours so I have experienced their support and have said in the past that it’s great. But in my experience I would never pay for their service again. I would not take it if it was free. But that’s just me, I care about my sites loading fast and never being down. You sound like the rare ones on this board who never had an issue with them. But hey if you do I hear Go Daddy is really really cheap.

I know, I'm a firm believer in 'you get what you pay for' too. My point is that if you're promised certain services, you should get them - no matter how much or little you're paying for it. To some people, $20 is a lot of money, and it doesn't mean they're not serious about their business. If a host tells me they have 24/7 customer support well then they better damn well answer me at 3am when I'm having a problem :)

Every host is going to have downtime, I don't care what they say - shit happens. How a host deals with problems is very important to me. That's why I say what I do about Webair, they've handled all of my inquiries quickly and efficiently. (and I really have not had any downtime anyway)

If I had lots of $$ then I'd be with Colo (someday!) but right now I need the best deal for my money, not the cheapest, but the best. Webair has that.

and I wouldn't touch Godaddy with someone else's 10 ft pole :D

As far as I'm concerned, Webair is awesome. Tech support is great and any billing issues get resolved right away. Here is the real kicker: they talk TO you like real human beings and NOT AT you like some other hosting companies out there. Good Luck :)

I've had a dedicated server at Webair for many years and haven't had any trouble. I find their support very pleasant and helpful.

A few teething problems when first moving there but since, all good in the hood ;)

Stay away from their Virtual account deal
I know what i'm taliking about

well do you have details, or is that just a vague warning ;)

its great value starting at like $9.99 you get what you pay for and Webair in my experience have got their house in order.

been with them for hmm 8 years and I like them.. its not that I don't have problems, but they are good guys and work with me..

Slow ass sites, hanging, etc... Prepare yourself to contact them on a daily basis.
Over selling their virtual accounts for sure.

Our virtual plans are on virtual load balanced clusters. We also offer dedicated servers, and colocation plans in New York and Amsterdam.

Our Connectivity:

Neutral access to multiple local and long distance carriers, metro area network providers, and to the Webair Global Network...Webair connectivity includes GIG fiber ring to 60 Hudson and, 25 Broadway, 111 8th Ave.

Our Carrier Roster:

Global Crossing
Level3 Communications
ATT
Teleglobe
Teliasonera
Nlayer
NAC
Cogent
Cablevision/Lightpath
Con Edison Communications
Keyspan Communications
Looking Glass Networks

Peering Locations:
NYIIX - NY
Equinix - NJ
PacketExchange/XchangePoint - London
AMS-IX - Amsterdam

We have been with webair since we started and had a great changeover to a dedicated box, serive is great support is great and they have been very good to us..


no compliants ...in fact excellent stuff Webair ...!!!