[DMc]

In all fairness, though it's already been said but warrants saying again - this is in no way CCBill's (or any processor's) fault.

A few of you have said it in so many words but let me give you the short and dirty of it: An unsigned contract isn't worth the paper that it's printed on!

And that's exactly what you have with an internet transaction. The exception to this is when you are selling a product that is delivered and the UPS/FedEx shipment is signed for. Then and only then do you have a case to dispute a chargeback. If I had a nickel for everytime I heard from a webmaster about being able to prove it with their server logs, this post would be a figment of your imagination. Server logs just show that a particular ip address accessed your server. That, in and of itself doesn't prove that the cardholder was sitting at that computer at that time.

The Credit Card companies want their customers to feel good (so they keep using their credit card) and they figure the chance of anyone being able to prove that it was indeed their precious credit card holder who made the charge is about .0000001% so why not just keep the (credit card) customer happy and reverse the charge.

Face it guys and gals, chargebacks are (at this point) a cost of doing business on the internet just as shoplifting is in retail.

Also, 6 months is about as far back as the CC companies will go unless the customer has a REALLY GOOD song and dance and boy can they come up with some doozzies!