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Originally Posted by venturi
Hi funbrunette! This is NOT a slam, merely a call for clarification... and perhaps a small tutorial for folks shopping for hosting. 
From the NetBolt page:
Assuming (feel free for spanking me for assuming) that you are charging your clients the same BW rate within plan as if they oopsie over their allotment ($0.25/GB), your bandwidth "cost", or rather price to the customer, is $316.25/mo for said dedi customer.
The dedi page says "NetBolt's servers are co-located with Verio's Premier Operation Centre in Sterling Virginia." - I must assume again that NetBolt is not one of Verio's Premier customers they kept after the merger with Cisco earlier this year (Cisco now runs a significant percentage of Verio's former customer base). So, I guess my question here is How can you offer $0.25/GB bandwidth on "Verio"? On Cisco, yeah probably and one gets what they pay for. Cisco isn't "bad bandwidth" just not reliable enough for me.
Saying "1265GB Data Transfer" appears misleading to me. When you go to the actual Dedi page it says "4Mbps Bandwidth" which is really something completely different. Not every person working this business and shopping for hosting knows what these terms really means. As a new hosting solution it would be refreshing if y'all made things plain to the ordinary schmoe and not assume everybody is as big, or bigger, a geek as I am. 
AGAIN! I'm not trying to trash anybody here, I merely am using this opportunity to raise points (some already addressed earlier in this thread) that webmasters need to consider when purchasing hosting.
And please pardon my ramblings, but hosting is something I *really* care about. Like UW, I've had my share of really bad experiences and I have learned over time to really research before taking a leap.
So, to continue...
Is this managed hosting for your dedicated boxes? By managed, I mean that if apache for some odd reason decides to go tits-up over night while I'm asleep is there someone monitoring the servers that will see this, and without me making an emergency call to the datacenter, proactively restart things? And hopefully let me know there was a glitch and it's been resolved? To me, managed hosting doesn't mean I have a control panel (e.g. cPanel, HSPHERE, Ensim) with a clickable button that says "reboot".
Big props on the Verio Virginia Datacenter. That place is a fortress. Unless things have changed with the Cisco thing, it's one of the most redundant capable datacenters I'm aware of. I can't divuldge details without having to kill everyone. |twinkle
I do Not expect you, funbrunette, to be able to answer all of these questions yourself - not within your perview necessarily - your site should be more clear though.
And now ends my ramblings.
I hope you all the best with this new venture and much success and happy customers! |
Venturi,
It's my pleasure to answer your questions to the best of my ability...I take from your many questions that you are quite interested with
www.netbolt.com I'm pleased.
Now, to answer your questions:
1) To the question that we need more info on the site: Our site is very informative, sure we could always put more information but at one point one needs to stop. I think It's quite clear what we offer, It will be my pleasure to explain further information if you feel you don't have enough. We offer 24hr tech support.
In terms of How we offer the bandwidth for such a low cost is very simple, we have a very large commitment with NTT/Verio. It's really that simple. You buy big,you save. That's easy logic economics!!!
1,265GB monthly transfer is in fact the same thing as 4Mbps. It is not
completely different. Most people these days are looking for a dedicated hosting
solution and are looking for the 'Mbps' when they see the bandwidth, not a
number of GB. We use both terms so everyone understands. Even you
Theoretically 1Mbps (1Mbit, 1Mb/s, 1Megabit per second) = 316GB (Gigabytes
per month).
And finally my friend by default
www.NetBolt.com monitors the primary IP and we also monitor port 80.
Should a customers dedicated server go down at anytime we instantly notify
the customer and then rectify the situation unless we have instructions
otherwise.
We will target the problem and resolve it, we would not leave apache down
overnight until the customer sent us an email or gave us a call. Again plain logics!
Our back bone is fully redundant! So no worries!
I hope this helped you and answered some of your question. I'd be happy to chat on ICQ with you and explain this further...It's why they pay me the big bucks baby!
