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Originally Posted by Jim
Live help is a great idea and I am sure it would pay for itself many times over. But, too many programs lose touch of their members after they signup. And then they wonder why chargebacks are so high.
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I cant imagine how companies would lose touch with their members....thats what the name of the retention game is all about...in fact we send them a free DVD every month they stay...incentive for retentions also!