[Agent]

I complained about this before, but my last visit to the bank brought me to a new level of frustration. I had a bank tellar refuse to cash two American cheques because she didn't recognize the banks...What they will usually do is freeze the money until someone verifies that the bank exists. She told me I'd have to take the cheques to another part of the province to have them cashed to the branch I opened my account with years ago. This is bullshit. I took the cheques to another branch down the street, explained what I had just been told and they cashed them no problem as they had in the past.

Shouldn't the Canadian banks have a list of American banks? Christ, we share the same continent. I think its the Traffic Cash Gold cheques that make them ask questions. Half of the time they will have someone else look at the cheques from TCG because it lacks something they use to identify the bank (or something like that-I really don't know). But they always get cashed so they're good. And TCG is a good sponsor, so I'm not faulting them.

And the girl at tim hortons was being rude. It's been one of the worst customer service days ever!