Mr Blue, you are correct about retaining customers. That is important to us.
We are not asking people to rebuy original content. Just an equal amount in new content. Win win, no? Some guys don't even know what content they bought, have old invoices and different names for models etc, etc. It is taking us hours just to find the right regs. I don't think $5 per model is a high fee.
We received an email from "amadman" requesting 2257 regs. We sent out a form letter telling him that he could buy new content for the same amount he purchased originally. He came back and said he bought bulk CD's of everything. We then went to $5 per model.
The next thing we know, is he has posted on this forum and is trashing us. How is that fair to us or him or anyone else that owns content. It doesn't solve anything.
As I said before, we are trying to sort this out reasonably.
Unfortunately, the previous owner is no longer in the business and won't even return our emails anymore.
Listen, if you guys have content from Rock Bottom email us and we will work with you. We want everyone to be legal and not have to worry about 2257. We will handle things on a case by case basis.