[john0pr0n0]

Well i never got a chance to tell everyone about my wonderful experiences with Epassport - so i thought i would do so now.

Lets see where to start...

I contacted them around 15 times via phone ( at overseas rates of course) The answers i got varied between:

We are closed (i rang 5 minutes later they were open, then closed again, randomly)

Next time they answered like this,, uhhh hello? Then i asked them a very basic question about thier service, which they mumbled some rubbish and transfered me to someone else, which never answered anyhow.

Then the next few times i rang them, i basicly got someone who didnt have any product knowledge at all. Thats who you want running your call centre, someone who doesnt actualy have any product knowledge at all, and answers like they are at home in thier pijamas!

I believe in total i tried to contact them around 10-20 times over a 1 month period. The best i got was some american teenager who knew one or two things about the service, although not anything i was asking about, of course.

I then sent them 3 or 4 emails, all i wanted to find out was about thier system, if it accepted any type of credit card. I got one reply once, i cant remember off the top of my head, i think it was one of your standard copy and paste replies with nothing relevant.

Then being the bad tempered person i am, i decided to send them another email of a slightly less beligerent nature, asking why in the hell i was being treated like this. I then got an email from the manager explaining how they would not do business with me becuase of my nasty letter.

Visa is a great company, although it looks as tho they have outsourced this part of thier business to a company with less focus on customer support. Not only did the staff not have a clue AT ALL what they were talking about, the manager did not help either. In fact he basicly told me to fuck off.

Now i am the first to admit i should not have gotten angry, but the first rule in customer service when you have an angry customer is to calm them down. In fact i have worked in sales and call centres for nearly 9 years now, if someone was managing my company like this, well i would be outraged, and i would hope VISA would be, thier company is being represented terribly.

I make a point of telling every web master i work with about this companies very poor service. They have a GREAT productive, i would have loved to use it, but well if they treat customers like this..

What happens if your 10k affiliate payment gets lost? Good luck getting that back. Fuck it, i wouldnt trust these guys with payment for a postage stamp.

Im sure 99% of the people here will only have good things to say, but well it only takes one person to get fucked around like this to see what they are capapable off. I would hope VISA might look at changing thier outsourcing policies, shame for such a reputable company to be taken down by a few lazy emplyee's.

So here is my advice to everyone, i would aviod this company like the plauge, they might be paying on time for now, but when it DOES fuck up, well dont expect any help.

I would also be interested to know of anyone else who has had similar problems...