Greenguy's Board - View Single Post - What to do about changes in the Live Chat content market?!

guestcam · 2005-12-09, 01:47 AM

I have NO IDEA What to do about changes in the Live Chat content market ! Assuming I am not the only person who's using live chat content providers, I thought I'd find out who is dealing with this and how you're dealing with it.

My current provider and at least 4 other competitors all seemed to have made the same exact change, which is no longer requiring credit card information at the time of sign up. My provider didnt charge the surfers, we just collected and verified the info at the time of sign up and true to our word, the signup was free.

And this setup did two great things for me - (1) provider a legally satisfying way of age verification and (2) made my surfers ONE CLICK away from an impulse buy of one on one time - aka my upsell.

But now with the new change the surfers only have to supply a working email address. Not only is this change screwing me out of income - now getting 20 percent of what I was making before the change - but it also now exposes me to legal actions! Either I push all my pages behind protected areas or I put up warning pages infront EACH of the promo pages for the live chat. I dont envision either of those solutions helping my income.

In fact, at least with my current provider, making their content available only in my members only areas presents a brand new problem - dual and confusing member ids. They will need a member id for my area and then a member id for the live chat sign up.

I LITERALLY have had my emailed suggestion of allowing my signup page to be sent to their servers (to allow a single username) get ignored. Twice.

Its very frustrating. Anyone else feel this way? Has your upsell income taken a dive since this change? or if not, then whats been your ajustments or solutions to this no credit card change?

thanks
Harry

2005-12-09, 01:47 AM	#1
guestcam Banned Join Date: Sep 2005 Location: los angeles south bay Posts: 134	What to do about changes in the Live Chat content market?! I have NO IDEA What to do about changes in the Live Chat content market ! Assuming I am not the only person who's using live chat content providers, I thought I'd find out who is dealing with this and how you're dealing with it. My current provider and at least 4 other competitors all seemed to have made the same exact change, which is no longer requiring credit card information at the time of sign up. My provider didnt charge the surfers, we just collected and verified the info at the time of sign up and true to our word, the signup was free. And this setup did two great things for me - (1) provider a legally satisfying way of age verification and (2) made my surfers ONE CLICK away from an impulse buy of one on one time - aka my upsell. But now with the new change the surfers only have to supply a working email address. Not only is this change screwing me out of income - now getting 20 percent of what I was making before the change - but it also now exposes me to legal actions! Either I push all my pages behind protected areas or I put up warning pages infront EACH of the promo pages for the live chat. I dont envision either of those solutions helping my income. In fact, at least with my current provider, making their content available only in my members only areas presents a brand new problem - dual and confusing member ids. They will need a member id for my area and then a member id for the live chat sign up. I LITERALLY have had my emailed suggestion of allowing my signup page to be sent to their servers (to allow a single username) get ignored. Twice. Its very frustrating. Anyone else feel this way? Has your upsell income taken a dive since this change? or if not, then whats been your ajustments or solutions to this no credit card change? thanks Harry