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Originally Posted by kaktusan
.....when your template has errors it isn't saved in the database, so when you left that screen to go to the niches list screen, you loose your info, since it isn't saved. SO accepts only okay content.
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Actually that is only HALF true and hence the problem. Well additional probelm. IMHO as a programmer the entire record of this new template should not appear, rather than the record remains with everything I put into it EXCEPT THAT the code of the template box is blank.
And the other, more persistent problem, is that this information should have been in your forum, at least. And probably in the FAQ, the documentation and the forum. All three places.
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Originally Posted by kaktusan
About the niche name that isn't accepted is probably wrong mispelled, but since you say you are sure it is correct one
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I was sure I had the spelling correct. And I was right, I had the spelling correct. What I did not have correct was the CASE of the niche phrase. And once again, something like Niche names are case sensitive should be in the faq, the forum and the documentation.
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Originally Posted by kaktusan
About the help you requested, you mailed me couple of times and i replied you on all emails..i don't remember not replying
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It was the lengthening of time between sending and seeing a reply. Now I understand that you and I are 10 or 12 time zones apart. I am expecting a day delay on hearing back from you, depending on what time of day I email you. But it APPEARED to me that as I asked more questions on details not covered any where on your websites, the reply time grew longer.
The question of my asking for an example of a template; I mentioned twice in two previous emails that had other topics as their subjects. Finally I sent an email only about the topic of
please may I have just one working template. And that was the one you sent me a reply with a template.
About Documention:
I have been written application programs for many many years. (I wish I was good enough with perl or other cgi) And As a programmer, I know that writing documentation and users how to's and FAQs arent any fun at all. I would rather be writing more code. Most programmers are like that.
Having said that, I also think that as a person selling software you have to do this documentation. And you should have been adding to the faqs and forums as time went on, even by the lazy mans way. Which is the way I would choose to do it.
COPY and paste every emailed question you have ever gotten on the SO (and the BO too) all into one page. Then sort these topics - do a little bit of editing and BAM - you have your faq or forum even.
And as each new customer askes something you havent answered before, you can cut and paste that email into the forum.
If you take that method of keeping documention and answers for the users, you'll make not only more sales down the road but also each additional customer will be easier to handle than the previous one.
Well thats in my honest opinion.........