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This may sound a bit harsh, but you should contact the FTC (Federal Trade Commission) and BBB (Better Business Bureau) for starters. Make a complaint with them that you are paying for service, and not getting jack! This will start a little fire under their ass. As an owner of a hosting company myself, trust that you DO NOT want to be on file with either of these agencies.
I think the issue here is how they are failing to support you. Even if it is an issue on your end, they should be more then willing to help you, and it should happen in a few hours, not days.
I hate to see issues like this.. there are so many better hosts out there.
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