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Originally Posted by frankthetank
Contests are a nice idea. But first of all I prefer sponsors with clear stats (earned and already paid amount), mebers area access for building galleries and freesites and quick support. I hate it if there are no or bullshit replies from sponsor reps. Of course I donīt want to discuss the weather forecast with the support, but real problems should get an answer.
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So far we are getting good feedback on the stats but there is always room for improvement... We will be adding a bunch of content this week though. We don't have 24/7 support but we do have good people and have not had any complaints on that level so far. We have always been very proactive about customer experience - be it end users or webmasters - so that is one area where I am confident we are on point.