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oast - take a look at your httpd.conf file if you have access to it - in the server settings there should be a UseCanonicalName On
and in the individual domain settings the Servername should have your domain with the www. in front of it
Also one question I should have asked is do you use any relative linking or is it all static? The reason is that if you have a link like href="/dir" Apache will issue a 301 redirect to the Servername plus the directory so if it doesnt have the www in the Servername that would be another way that Google could find the links without the www.
As far aschanging the conf file the host would have to do that unless you have admin rights to restart Apache I believe
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