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Bishop · 2006-01-20, 10:42 AM

Explanations for some of the situations your describing..

Your rep keeps changing. I know it happens from time to time on some accounts. It probably happens for one of the following reaons:

1. If a rep finds that they have more accounts than they can handle their accounts may be moves around to level out the work load.

2. The rep may have moved to another department in the company.

3. Your rep may have received a promotion within the department. Your new reps boss may be your old rep. If you have a problem escalate it you may find the next person your talking to is your old rep.

4. Your rep may have resigned or been let go.

Ok those are the most common reasons for having your rep changed both on the studio side and on the affiliate side.

The phone system was mentioned. We have had two different phone systems in the last year. The system we have now is great but we do have occasional down time for upgrades. Down time normally takes place in the middle of the night when nobody would notice. It has happened during the day but only briefly and only a couple of times.

Staffing.. AEBN has gone from almost 100 people in the office this time last year to nearly 200 this year. That is a MASSIVE number of people. We have expanded our office space several times and so some of the headaches your experiencing are our growing pains.

We hire the best people we can find. We can't hire 30 porn people and relocate them to Charlotte NC. If the candidate was a good industry person they would probably be making more money on their own. Not to say we haven't tried. Think about the people you know in this industry. How many of them would YOU hire? How many of them do you think would have a strong work ethic? Lets face it most of us in this industry only have enough energy to crawl out of bed and walk across the hall to the computer in our underwear. We have tried in the past to hire folks to work offsite. I can't begin to tell you how many people we have tried this with, people you would recognize from the industry. We don't make public announcements of these people working with us because they can't make it through the probation period. They are very bright people but they only seem to work well on their own projects.

I can't stress enough that if you have a problem you must escalate it beyond the person your having the problem with. It's not that difficult to get a hold of someone. Call me if you aren't satisfied. How many calls do you think I'll receive complaining about someone before that person either improves or finds another job? Don't get angry at the company. Get angry at the person who isn't helping you. AEBN is not one person. AEBN is a massive team of people that is doing a job that keeps a roof over our heads and food on the table. If someone here in the office is undermining the hard work of all the good people we need to know. We can't fix problem staff unless we know there is a problem with them. Not returning calls, emails, icqs, etc.. is not something management can see the staff doing. You have to tell us if your having a problem. If everyone we did business with did that we would be a better company.

2006-01-20, 10:42 AM	#19
Bishop If something goes wrong at the plant, blame the guy who can't speak English Join Date: Sep 2003 Posts: 31	Explanations for some of the situations your describing.. Your rep keeps changing. I know it happens from time to time on some accounts. It probably happens for one of the following reaons: 1. If a rep finds that they have more accounts than they can handle their accounts may be moves around to level out the work load. 2. The rep may have moved to another department in the company. 3. Your rep may have received a promotion within the department. Your new reps boss may be your old rep. If you have a problem escalate it you may find the next person your talking to is your old rep. 4. Your rep may have resigned or been let go. Ok those are the most common reasons for having your rep changed both on the studio side and on the affiliate side. The phone system was mentioned. We have had two different phone systems in the last year. The system we have now is great but we do have occasional down time for upgrades. Down time normally takes place in the middle of the night when nobody would notice. It has happened during the day but only briefly and only a couple of times. Staffing.. AEBN has gone from almost 100 people in the office this time last year to nearly 200 this year. That is a MASSIVE number of people. We have expanded our office space several times and so some of the headaches your experiencing are our growing pains. We hire the best people we can find. We can't hire 30 porn people and relocate them to Charlotte NC. If the candidate was a good industry person they would probably be making more money on their own. Not to say we haven't tried. Think about the people you know in this industry. How many of them would YOU hire? How many of them do you think would have a strong work ethic? Lets face it most of us in this industry only have enough energy to crawl out of bed and walk across the hall to the computer in our underwear. We have tried in the past to hire folks to work offsite. I can't begin to tell you how many people we have tried this with, people you would recognize from the industry. We don't make public announcements of these people working with us because they can't make it through the probation period. They are very bright people but they only seem to work well on their own projects. I can't stress enough that if you have a problem you must escalate it beyond the person your having the problem with. It's not that difficult to get a hold of someone. Call me if you aren't satisfied. How many calls do you think I'll receive complaining about someone before that person either improves or finds another job? Don't get angry at the company. Get angry at the person who isn't helping you. AEBN is not one person. AEBN is a massive team of people that is doing a job that keeps a roof over our heads and food on the table. If someone here in the office is undermining the hard work of all the good people we need to know. We can't fix problem staff unless we know there is a problem with them. Not returning calls, emails, icqs, etc.. is not something management can see the staff doing. You have to tell us if your having a problem. If everyone we did business with did that we would be a better company.