I've been promoting them for a while. I agree, reps are not always the most helpfull. I can understand turnover but does kinda suck to have a new rep every couple months, so it seems. Worst comes to worst, go to the top and get your answer. Bishop has helped me on the spot before..
One thing I have found with the reps, unless it's building a theater, they are not always much help.
ronnie