At CES i was on a roundtable with major big box retailers. one of them was Best Buy and i presented to them 400 printed websites that were dedicated to "don't buy best buy" etc.. and Dr. B's was on top.
today on the Today show, they did a segment on customer service targeting 4 major big box retailers.. Best Buy was the 1st and got an F. because for 20 minutes on camera they couldn't get someone to help them...even the manager was too busy. Today even said.. the retailer that got an F was Best buy. (tho they showed the geek squad logo so we all knew anyway).
Home Depot got a C (the guy that helped them didn't know from the vacuums he was selling)
I don't know who the other 2 were.. i think the drug store was Duane Reade.
anyway NONE of them got better than a C.. pretty farking sad.
Is service with a smile a thing from the past?