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Originally Posted by SirMoby
Today is the day of cheap prices and low margins so that leaves little room for service. When shoppers can check prices at 3 different stores before they even leave the house is it really possible for a full service shop to make the sale?
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Actually CEA (the parent arm of CES) did an entire study dedicated to shopping habits during the first 2 Q's of 2005. It found that most shoppers fell into 2 catagories..
Those who spec'd and priced everything out online then went to CE store to buy it.
and those who went to CE store to see the product and physically touch it or look at it.. then go home and price and shop on line.
Either way, Best Buy was at the bottom of the heap for CSRs.