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Originally Posted by Cleo
Cable modem is finally fixed so I ordered Vonage yesterday.
Last night I got an email from Vonage saying that my phone service could not be moved because there is DSL service on that line.
So this morning I called Bellsouth and ordered the most basic phone line that was offered in my personal name to move the DSL service to. Phone call took forever because the woman kept on trying to sell me cell service, long distance service, phone features, jack service plans, DSL service, DirecTV service, and a bunch of other services to which I just kept on reminding her that I wasn't even going to plug a phone into this line. Basic no frills is 19.95 a month with taxes.
Logged into my Earthlink account and told them to disconnect my DSL service today and to move it to the new line on Thursday which is when new phone line suppose to be hooked up.
Replied to the Vonage email letting them know that I had arranged to remove the DSL service from the phone line that I'm moving to them.
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Good luck. I've been trying for 10 weeks to get my phone line moved. While I do think Bellsouth is dicking around a bit every time I call Vonage I get a different excuse so I think they're a bit clueless as well.
I'll give them until the end of the month .