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SirMoby, they take them to school and teach the indian people how to have nice america accepts even... give them american names (Sam instead Sabinder, example), and make them work very, very hard on sounding american. What usually gets me is the very slight time delay that makes conversation difficult.
Nothing against overseas call centers, but I know when I get one, I will not be talking to anyone who can actually make a decision or fix my problem, just someone to take notes and pass it on to someone else who will ignore my needs later.
Alex
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