This is why I've never gotten a server at a place like RackShack. That would be getting a box, a pipe, and nothing else, cheap, but no support. I know what I do best and maintaining a server is not on that list. Plus even if I was good at that and had the time, which I don't seeing as maintaining web sites already takes all my time, I want someone at my host that is physically there and can give the server a good kick if it needs it.
For my needs a host is a box, a pipe, and on hand tech support with good customer service. I don't mind paying a little more for this.
