http://www.msnbc.msn.com/id/13447232/
To put this claim to the test, CNBC reporter Matt Lefkowitz called again. Here is a rough transcript:
CNBC: I want to cancel my AOL account.
He was promptly disconnected.
He tried again.
CNBC: I need to cancel my AOL account. I never really use it. ... Well, if I can cancel it anytime, why can't I cancel it now? Can I just cancel my account?
It took him 45 minutes to finally get his account canceled.