Sorry to hear about that Annie
Had almost the same thing happening some years ago. Renewed a domain a week before it expired. Went on vacation and when I came back, I noticed that it had expired and had to pay a big fee to "register an expired domain", even though they had charged me for the renewal. Twats!
I had couple of hundreds in the account, but fucked it all and never wanted to have anything to do with them.... until last year. Figured I could reg some domains on the money left in the account and then just transfer them when it was time to renew. My mistake!
For 1-2 months I've been trying to unlock the domains so I can transfer them. Can't do it and support does not want to do it either.
Fuck Registerfly!