Quote:
Originally Posted by DangerDave
John,
I see two problems..
1. You are not going to change NATS to how "I" would like it.. so that defeats the purpose of contacting you.
2. I am going to assume every program is making more cash post-NATS than they were before.. so they aren't going to change anything either.
While I don't have the concrete figures, to hand, to back the argument up, I would agree with Preacher's posted ratios. Almost evey single program that has gone from CCBill to NATS has gone to shit for the affiliate.
For me(like Preacher) as the "affiliate" that makes NATS the problem.. and I am really getting sick of good programs going bad...
I realise it is not "your" fault.. but the use of your product, leads to decreased income to me... that means I aint going to love it..
I now cringe everytime another email comes in from a program saying they are changing to NATS.
If you want to fix one thing... Turn the fucking session/admin timeout off! It is the most annoying thing about NATS admins, and its serves absolutely no purpose at all..
If some fool is accessing their sponsor admins on a public computer and they forget to log out.. they deserve to get screwed..
For the rest of us it is just a useless annoyance!
DD
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Thank you for getting more constructive
1. How do you know that? If it makes sense of course we will. You're right. I might not agree with everything you have to say but that doesn't mean I won't agree with some of it.
2. I would hope they do overall. However I would never hope that they do at the expense of the affiliate. I know some affiliates dislike NATS but the vast majority that I speak with love it. If affiliates did not like NATS as a whole we would have no where near the market share we have and our business would die. We (Too Much Media) need to do our best to please the affiliate as well as the program owner.
Saying that all programs that move to NATS have gone to shit for affiliates is an assumption and wrong. We get complaints from affiliates that a program moved to NATS and their ratios went to shit. We investigate it. Sometimes it is a tiny change in an affiliate with very little traffic which is a normal fluctuation. Sometimes it is a configuration problem. Sometimes its a bug in the NATS software that the affiliates help us find and we fix. Nothing is ever perfect and if people don't let us know when they're having a problem we can't fix it. When we do these investigations we also look at affilaites as a whole (excluding type-ins, internal traffic, etc.) and as a whole affiliate ratios are almost always better. In some cases they are worse overall and we work with the affiliate program to improve them, most of the time with great success. This doesn't mean some affiliates don't see a decline. But overall affiliates see ratios go up. If all affiliates saw them go down we would have been out of business a long time ago.
I'm sorry you've had a bad experience with the product and I'd love to take a closer look at some examples where you've had a decline in ratios. Maybe there is a problem we are missing. Like I said we're not perfect
But we can't look into it if people just post "NATS sucks". Contact me, I'll get in touch with the program owner(s) and we'll take a look if you'd like.
As far as the timeout of the affiliate area sessions I understand it being a problem. I will speak with our developers on Monday. Perhaps we could make the setting login specific. So you for instance could set your time out for your accounts to a week or whatever you would like but those who would like it shorter can have their way also. Its very hard to please everyone, but we try our best.
Thanks for being a little more specific with me, I appreciate it. If you'd like to get even more specific and work with us to improve things for everyone I would appreciate it even more.