I wanted to post a follow up to this post and to repeat advice I got a long time ago about making posts like i was leaning towards (you know, stark raving pissed off posts blasting someone who made me angry)
The advice I got was 'never post when your pissed... because a post on a webmaster board is forever and once the milk is spilled, theres no getting it back in the bottle'
Here is the follow up. I called the company today and got a hold of the rep I had been unable to contact previously.
I could not get in contact with him by phone because.... their phone system is in the process of being completely redone and they have gotten many complaints and have complained about it to their providers. It is being fixed.
He never received any of the ICQ messages i sent him as I was not on his list.. we are talking about ICQ here and I was on the phone with him when he added me to his list and received the messages I had sent to him previously he was sincerely apologetic as he prides himself on responding quickly and he had no explanation as to why he didn't get the messages... I did.. its ICQ
as for the missing documents... all the content in question was shot previous to the big 2257 ruckus of 2003. And they have all the necessary documents but the contracts they had at the time adhere very strictly to Canadian laws which means they MUST protect the privacy of their models. After the 2257 stuff hit center stage they amended their contracts so that they would be allowed to give out the docs upon request (I believe but I may be wrong on that point) but the old contracts are already done and cannot be changed.
Their legal info has 13 points to their potential customers. Number 13 is
Quote:
13- Model IDs and 2257 Documents.
Being a Canadian company, 2257 documents are not available for the content sold here, because of privacy issues.
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had we read the legal notices posted on their page we would have not expected the documentation.
Now a word about this company. I was completely unimpressed with them as all this unfolded. But a simple phone that did get through today enabled me to see the strange events that took place and the sincerity of their rep. I was very impressed with how easy he was to talk to, how sincerely bad he felt about the ICQ thing, how uncontrolling he was about this thread (he felt it was my thread and I should say whatever I wanted about them in it) and how positively willing he is to go above and beyond in order to make this right for our company. He wants us to be happy and is willing to do whatever he can within the boundaries of the Canadian laws to make it right for us up to and including a full refund.
This content company, as it so often happens in our industry, was actually something that is not the focus of the company any longer. They have moved on to bigger and better things but still want to take care of those people who have purchased their material. So while this company is almost a side line for them, he treated me as if it was the most important thing he had to do. Hell if I make it to a show this year he and I will be sipping drinks joking about this entire thing. I won't mention the name of the company because there may be doubt about them still even after I made this wordy post, but if they would like everyone here to know just who they are and how impressed I was by their company I invite them to reply.
spaz