and go where Jim, Natnet were offline for about 90 mins just two weeks ago, tons of major paysites were down and affiliate galleries. The way I see it is that we just have to get on with it and trust the people who host our sites.
In the past I have been very tempeted to move though there is not one single host who can gaurantee 100% availibilty that is unless you want to run Oracle on entire rack of servers as the major ecommerce guys do.
Service to me is the important thing and webair when their back was against the wall delivered the goods and sorted out the mess.
I hear what you are saying about unanswered calls though if they have a network issue I would much rather they fix that then answer the phone to everyone explaingin the problem.
A few tech issues in littel over 4 years is not bad, worth bearing in mind I am not the sort of person who takes bad service or being messed about lightly. This webair issue is prob only such big news as so many people use them and a lot of affiliates use them.
Its fixed, they were very helpful, you should try dealing with UK companies, we have to pay $2 per min for support and even then they do not fix it or just put you on hold and bill you for it Pipex being the worst of the worst.
Webair had an issue and they fixed it, you really can not ask for more then that.
