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I had that problem a few months ago with a dryer I bought for my daughter. i went into Sears because they have a good reputation for small appliances and order it delivered and setup. I paid cash and the salesman signed so he could get his commission. This is a top of the line gas dryer.
Well where the old one that just died was wasn't where either she or I wanted the new one to go. So when they I arrive I pointed to where we wanted it. Same bullshit you went through. Well we only deliver. You have to call for service to come out and connect. They ave me a number and when I called they the person from West Virginia or Texas or someplace a thousand miles away said "we don't do installation like that. We only install where the old one is." Now I'm getting hot. I told her to come and pick the damn thing up. Mind you it is paid for and delivered now. She scheduled it for 2 days later.
Then I tell my nephew the runaround I was getting and he said he would do it for me. I was not there when they showed up to remove it and they couldn't get in. Their service called 3 times a week for the next month and a half to reschedule and finally got the hint. LOL
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