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I've never dealt with you or Uncut before, but I'm glad to hear an affiliate rep. cares enough about affiliates to make a decision like that (I don't know the situation, I'm just running on what I've read in your post -- I'm not judging either side here) Lately, my luck in dealing with affiliate reps has been disappointing. It's a 50/50 chance I'll get a question answered, or even an "I don't know" from them via e-mail (which would suffice.)
It seems like, lately, the good reps are moving on or up, and are being replaced by people who don't understand our side of the business.
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