Quote:
Originally Posted by Lucifuge
Hi T Pat,
In my 'normal' biz, we do a hella lot of credit card transactions and get chargebacks usually from impatient people that can't stand to wait for a refund or exchange (we do a lot of eBay selling). Are chargebacks that common amongst people that subscribe to adult sites? How do the sponsors handle them? And how are you 'penalized' (if the case may be) for such transactions?
Thanks
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I don't think chargebacks are any higher in adult, I do think money is tighter for my paysite's target market.
I use Verotel for a processor, there is no penalty for refunds (insufficient funds or ask Verotel for a refund)
A Chargeback is when they dispute the charge with their credit card company for that there is a charge of $3.80 (if I remember right) and if your chargebacks go over 2% my account can be suspended or additional security deposit or holdback percentage added.
I lumped my refunds and charge backs together to get the 3 times last year figure
I'm actually running 1/4 insufficient funds, 1/4 not happy with content, 1/2 chargebacks.
Expecting a Dear Pat letter any day now
