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Sorry, to hear about your problem. While I have no experience with this particluar sponsor it looks the same way other sponsors behaved to me in the past. First, they don't answer. Then they claim they never received your emails. And then they run out silently and soon their sites will be dead.
Of course there are criminal scammers around like CyberAge Dave who is changing his TOS and tells yah, your monies are bad since you posted on a board.
Hope you get your funds.
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