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Also, to be fair, I manage a certain number of sites that are on ordinary commercial hosts. I use midphase a lot for this kind of thing, just because I have been with them a while.
At midphase, the only techs left on the weekends, from Friday about 3 to Monday about 8am, are lower level with low power accounts. they just can't do all that much for real problems.
One Friday a module corrupted the database server for a site with about 9000 pages. the backups I had would have sufficed, but, I would have lost 20 or so pages. BUT, the low level techs could not, for some reason, restart the crashed database, so my backups were useless anyway.
Finally on sunday morning a tech came in with the power to give me a database on another server, and I pointed the drupal at the new sever with the old backup and had the site alive.
the original database server and their backups tho took a further two days to reactivate, and then walk back thru two days of corrupted restores to hit one that was sound.
That was a weird experience. This is heaven compared to that. Consumer accounts - they are fine until they SUCK, lol.
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