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I sent an email to Godaddy today asking for reassurance in the matter of domain theft.
Here is their reply:
Response from IAN H.
06/10/2004 10:11 PM
I will answer your questions in the order you posed them:
1. What are Godaddy's procedures for dealing with a complaint of fraudulent domain transfer or domain theft while it is happening? For example, if I found that an unauthorized person had unlocked my domain with the intent to change the registrant details, and I immediately rang and requested Godaddy to stop or reverse the changes, what procedures would be followed?
In this case a Go Daddy representative would assist you as the customer with logging into your account, making the neccesary changes to the domain and changing the password.
2. What documentation does Godaddy accept as proof of domain ownership e.g. invoices?
The registrant listed in the Who Is database must match one of the following:
Goverment issued photo identification
or if a company is listed under Registrant:
A copy of business license
Tax certificate (number alone is not acceptable)
"Doing Business As” documentation
Fictitious Name documentation
Articles of Incorporation
3. What action is Godaddy taking to ensure that their site remains secure from hackers and password thieves?
Go Daddy servers are monitored on a twenty four hour basis. We consistently update our site and software with the latest technology in an effort to thwart any attacks of that nature. Also Go Daddy maintains a SSL certificate, based on virtually unbreakable 128-bit encryption, we also are the Certificate Authority for the SSL certificate.
4. Will Godaddy implement a 24 hour waiting period between the unlocking of a domain and any further action on that domain name?
At this point I am not aware of any plans to implement this waiting period. However I will present it to our developers for consideration.
5. Will Godaddy consider allowing users to add a secondary, hidden email address, to circumvent thieves from changing the primary email and therefore preventing warnings from getting through?
I am not aware of plans to implement this. However I will present it to our developers for consideration.
Please let us know if we can help you in any other way.
Protect Your Privacy!
Sincerely,
Ian H.
GoDaddy.com
Customer Service Supervisor
General Support: 480-505-8877
Billing: 480-505-8855
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The first answer is what SHOULD have happened with AcidMax. The fact that it didn't happen means this answer doesn't reassure me much.
Perhaps those of us who still have Godaddy domains should also send emails expressing concerns about security. It may well make a difference.
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