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Originally Posted by american perv
I talked to the our tech guys and they told me that they are unable to change the support email in the whois becasue they get a lot of important info sent to them there.
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Huh? Why would changing the email make any difference? The "important info" will still be "important info" whether it gets sent there or to a different address. If they don't want to bother checking another address, just send it to a domain relevant address that is set up to auto-forward to that one.