Need help!

[VictoriaXXX]

OMG I'm so stressed lol anyways I sent a email to Ray from strongbox but I thought I'd ask on here too.

Every now and then I'm getting people who can't login or they have problems with the movies loading or they can't use AOL browser.

Now my site works fine with 99% of the people but that 1 percent is the ones who's passes don't work or they have some problem...like this guy who signed up yesterday and despite giving him a new username and seeing if strongbox blocked his ip (it didn't) I can't get him to get stuff to work properly. Here is the email:



Deleted all cookies, temporay internet files and
history and tried new password and got following
message

"You have entered a bad username or password.
If you are an authorized user click here to try again
with a different word.

If you are unable to access, contact customer support.

Do not keep trying over and over, our security system
will block you.




WARNING
If you are NOT an authorized user be aware that your
IP address and the time have been recorded. Repeated
attempts to gain unauthorized access will be provided
to your ISP or other service provider and to the
appropriate law enforcement agencies. "

Also everytime I open the website my firewall detects
the following virus js/wonka in temporary internet
file .\content.1E5\8XMFW51F\index[1].html

don't know what the problem is, i hope you can help
seems to work fine on other streaming websites
Thanks


--- xxxxxxx@greatnorthxxx.com wrote:

>
>
> Hello I tried your password for you and it is
> working ok.
>
> Please try this new password
>
>
> user: ******
> pass: ******
>
> If that doesn't work:
>
>
> Can you please try clearing your history and try
> again. On Internet explorer
> you click "tools" > "Internet Options" > "Delete
> Cookies" > "OK" > "Delete
> Files" > "OK" > "Clear History" > "yes".
>
>

>
> If you still have problems...may I call you? If so
> please leave me a phone
> #...if not you may call me and I'll try clearing it
> up over the phone.
>
>
> Please let me know I'll await your response
>
> Victoria
>
> 1-***-***-****
>

>
>
>
>
>
>
>
>
>
>
>
>
>
> WAYNE BROWN <xxxxxxx@xxxx.net> said:
>
> > hey victoria
> > thanks for the reply
> > username : xxxxx
> > password : xxxxx
> > not using aol
> > have windows media and raelplayer installed and
> > working fine
> > thanks
> >
> > --- xxxxxx@greatnorthxxx.com wrote:
> >
> > >
> > >
> > > hey!
> > >
> > > can you call me 1-xxx-xxx-xxxx ask for Victoria
> or
> > > 1-xxx-xxx-xxxx
> > >
> > > If not please provide your username and password
> > >
> > > Also please make sure you are not using AOL
> browser
> > > to view please use
> > > Internet Explorer or Fire Fox
> > >
> > > Victoria
> > >
> > >
> > >
> > >
> > > WAYNE BROWN <xxxxxx@xxxxx.net> said:
> > >
> > > > Just joined website
> > > > Cannot play movies. Whenever I click 'Play
> Movie '
> > > is
> > > > just keeps asking for my password again.
> Accepts
> > > it
> > > > and just keeps repeating this step
> > > > Please assist
> > > >
> > >
> > >
> > >
> > > --
> > >
> > >
> > >
> > >
> >
>
>
>
> --
>

[VictoriaXXX]

Ok Ray is helping me out thanks