Hi everyone Im new here, sorry for the drama!

sleeves · 2006-09-06, 03:19 PM

I just want people to know what a pile of crap Epassporte is!

A little background, I tried to withdrawal my epassporte balance to my checking account on July 20. To this day I still dont have my money. Threw all of my communication with epassporte they've blamed the bank. They've told me numerous times the situation was resolved and I'd see my money in 1-5 days! I've requested numerous times for them to send me a check and they've rufused. When I called their support line I was shut down. As they blamed my bank.

This entire time my bank has explained that for an electronic transfer to go into the wrong account it would have to have the wrong numbers on it. The bank has continually said they're handcuffed and epassporte needs to recall the transfer and then resend.

After epassporte had been blaming my bank keyser finally admitted that the problem was with electracash on 8/24. Even though just 2 days earlier Maeghen Dennis was animated about it being wells fargos fault.

Keyser finally put the money back into my epass account obviously to shut me up because the money was never in my account. Or it was but it was frozen, except that I was able to withraw the money on 8/28 so Im not sure! But if you read keysers last response to me you'll understand.

If you read the responses by epassporte they contradict each other. I left out my replys because the post would be to long. Basically Im pissed and am calling them on all their bullshit. If you guys have any doubt I'll post them for you.

Some interesting points to note: If the bank made an error why would Electracash need to recover the money, wouldnt the bank be able to go threw the system and spot the mistake? After all its all numbers so if they were correct on the senders end it would be easy for the bank to see they screwed up.

Also, what is the point of Keyser putting the money in my epass account and then asking me not to touch it? Especially considering that it was the banks fault. And after I get the green light on 8/28 why did it once again fail? Could it be that the money was never in my account? That maybe keyser did that so I'd quit my bitching? You be the judge.
---------------------------------------------------------------

8/7

Dear Cardholder,

The funds should be posted to your account by the end of the day.

For further assistance, please call our Cardholder Services Center at any
of the phone numbers listed below.

I hope this is helpful and please let me know if I can be of further
assistance.

Regards,

Renae
ePassporte Cardholder Services

---------------------------------------------

Tuesday, August 08, 2006 2:02 PM

I have talked to our technical department and they said the transfer hit your account on August 2, 2006. They are going to check and see if maybe it got returned. Please let me know if there is anything else I can do for you.

Thank You,

Maeghen Dennis

----------------------------------------------
8/9

Dear Cardholder,

In regards to the transaction in question, please contact your bank for
further assistance. This is the tracking number for the transaction
###########. The transaction can be traced by this number. Thank you.

ePassporte Cardholder Services

---------------------------------------------
8/15

I just heard back from our technical department. The bank accidentally transferred the funds into someone else's account. They are currently recovering the funds and they should be loaded into your account in the next 3-5 business days. Unfortunately this was an issue with the bank.

Thanks!

Maeghen Dennis

-------------------------------------------
8/21

This usually never happens. We have a third party between us and the bank that helps process the transfer. That is who our technical department was dealing with. The money will be put into your bank account. Please let me know if you need anything else.

Thanks!

Maeghen Dennis

------------------------------------------
8/22

Our technical department is waiting on Electracash which is the third party. I will keep in touch.

Thanks!

Maeghen Dennis

------------------------------------------
8/22

It was Wells Fargo that screwed up and they put the money into someone else's account. Electra Cash is trying to recover the money from Wells Fargo. This is what is taking so long. Please be patient.

Thank You,

Maeghen Dennis

--------------------------------------------
8/24

We are looking into this and you should hopefully receive an answer about this Friday or Monday. I talked to Maeghen and I the problem lies with ElectraCash we are working hard to get them to send you your money and I expect something to happen within a day or two. I will follow up on it and let you know as soon as I know more.

Regards,
Michael Olsen

------------------------------------------------
8/25

The money is back in your account. We are still working on solving the problem so if you can please wait with withdrawing money to your bank account until this is solved. I will let you know when its cleared up.

Regards,
Michael

------------------------------------------------
8/28

Dear Cardholder,

We are happy to inform you that the funds have been returned to your account and are now available to you. We would like to convey our apologies for this ugly situation and thank you for your patience and forbearance

For further assistance, please call our Cardholder Services Center at any of the phone numbers listed below.

I hope this is helpful and please let me know if I can be of further assistance.

Regards,Shawn H.

-------------------------------------------------
9/6

The problem is still unsolved. We still haven't had the original amount returned to us from your bank. We are still working to solve this and the money from your transfer on August 28th can't be returned to you until we receive the money back from your bank. I asked on you August 25th to please hold on making new withdrawals until this problem were fixed.
Our Tech department is looking into this and as soon as I have more information I will email you again.

Regards,
Michael Olsen

-----------------------------------------

I responded this morning with another animated email but of course keyser hasnt responded but Im sure he'll have some kind of snappy answer for all the nuthuggers on this board!

And in case you havent figured it out yet, I STILL DONT HAVE MY MONEY!!!!

shaliza.somani at ePassporte dot com replies on another board to this post.

This was a mistake on YOUR BANK'S END not ePassporte's. You missed the email where Michael told you not to try transferring funds again via ACH until your bank could fix the issue on their end.

cut/paste from your post:

I just heard back from our technical department. The bank accidentally transferred the funds into someone else's account. They are currently recovering the funds and they should be loaded into your account in the next 3-5 business days. Unfortunately this was an issue with the bank.

-------------------------

to highlight what she's talking about:

8/15

I just heard back from our technical department. The bank accidentally transferred the funds into someone else's account. They are currently recovering the funds and they should be loaded into your account in the next 3-5 business days. Unfortunately this was an issue with the bank.

8/24

We are looking into this and you should hopefully receive an answer about this Friday or Monday. I talked to Maeghen and I the problem lies with ElectraCash we are working hard to get them to send you your money and I expect something to happen within a day or two. I will follow up on it and let you know as soon as I know more.

8/25

The money is back in your account. We are still working on solving the problem so if you can please wait with withdrawing money to your bank account until this is solved. I will let you know when its cleared up.

8/28

Dear Cardholder,

We are happy to inform you that the funds have been returned to your account and are now available to you. We would like to convey our apologies for this ugly situation and thank you for your patience and forbearance

For further assistance, please call our Cardholder Services Center at any of the phone numbers listed below.

I hope this is helpful and please let me know if I can be of further assistance.

Regards,Shawn H.

2006-09-06, 03:19 PM	#1
sleeves Aw, Dad, you've done a lot of great things, but you're a very old man, and old people are useless Join Date: Sep 2006 Posts: 25	Hi everyone Im new here, sorry for the drama! I just want people to know what a pile of crap Epassporte is! A little background, I tried to withdrawal my epassporte balance to my checking account on July 20. To this day I still dont have my money. Threw all of my communication with epassporte they've blamed the bank. They've told me numerous times the situation was resolved and I'd see my money in 1-5 days! I've requested numerous times for them to send me a check and they've rufused. When I called their support line I was shut down. As they blamed my bank. This entire time my bank has explained that for an electronic transfer to go into the wrong account it would have to have the wrong numbers on it. The bank has continually said they're handcuffed and epassporte needs to recall the transfer and then resend. After epassporte had been blaming my bank keyser finally admitted that the problem was with electracash on 8/24. Even though just 2 days earlier Maeghen Dennis was animated about it being wells fargos fault. Keyser finally put the money back into my epass account obviously to shut me up because the money was never in my account. Or it was but it was frozen, except that I was able to withraw the money on 8/28 so Im not sure! But if you read keysers last response to me you'll understand. If you read the responses by epassporte they contradict each other. I left out my replys because the post would be to long. Basically Im pissed and am calling them on all their bullshit. If you guys have any doubt I'll post them for you. Some interesting points to note: If the bank made an error why would Electracash need to recover the money, wouldnt the bank be able to go threw the system and spot the mistake? After all its all numbers so if they were correct on the senders end it would be easy for the bank to see they screwed up. Also, what is the point of Keyser putting the money in my epass account and then asking me not to touch it? Especially considering that it was the banks fault. And after I get the green light on 8/28 why did it once again fail? Could it be that the money was never in my account? That maybe keyser did that so I'd quit my bitching? You be the judge. --------------------------------------------------------------- 8/7 Dear Cardholder, The funds should be posted to your account by the end of the day. For further assistance, please call our Cardholder Services Center at any of the phone numbers listed below. I hope this is helpful and please let me know if I can be of further assistance. Regards, Renae ePassporte Cardholder Services --------------------------------------------- Tuesday, August 08, 2006 2:02 PM I have talked to our technical department and they said the transfer hit your account on August 2, 2006. They are going to check and see if maybe it got returned. Please let me know if there is anything else I can do for you. Thank You, Maeghen Dennis ---------------------------------------------- 8/9 Dear Cardholder, In regards to the transaction in question, please contact your bank for further assistance. This is the tracking number for the transaction ###########. The transaction can be traced by this number. Thank you. ePassporte Cardholder Services --------------------------------------------- 8/15 I just heard back from our technical department. The bank accidentally transferred the funds into someone else's account. They are currently recovering the funds and they should be loaded into your account in the next 3-5 business days. Unfortunately this was an issue with the bank. Thanks! Maeghen Dennis ------------------------------------------- 8/21 This usually never happens. We have a third party between us and the bank that helps process the transfer. That is who our technical department was dealing with. The money will be put into your bank account. Please let me know if you need anything else. Thanks! Maeghen Dennis ------------------------------------------ 8/22 Our technical department is waiting on Electracash which is the third party. I will keep in touch. Thanks! Maeghen Dennis ------------------------------------------ 8/22 It was Wells Fargo that screwed up and they put the money into someone else's account. Electra Cash is trying to recover the money from Wells Fargo. This is what is taking so long. Please be patient. Thank You, Maeghen Dennis -------------------------------------------- 8/24 We are looking into this and you should hopefully receive an answer about this Friday or Monday. I talked to Maeghen and I the problem lies with ElectraCash we are working hard to get them to send you your money and I expect something to happen within a day or two. I will follow up on it and let you know as soon as I know more. Regards, Michael Olsen ------------------------------------------------ 8/25 The money is back in your account. We are still working on solving the problem so if you can please wait with withdrawing money to your bank account until this is solved. I will let you know when its cleared up. Regards, Michael ------------------------------------------------ 8/28 Dear Cardholder, We are happy to inform you that the funds have been returned to your account and are now available to you. We would like to convey our apologies for this ugly situation and thank you for your patience and forbearance For further assistance, please call our Cardholder Services Center at any of the phone numbers listed below. I hope this is helpful and please let me know if I can be of further assistance. Regards,Shawn H. ------------------------------------------------- 9/6 The problem is still unsolved. We still haven't had the original amount returned to us from your bank. We are still working to solve this and the money from your transfer on August 28th can't be returned to you until we receive the money back from your bank. I asked on you August 25th to please hold on making new withdrawals until this problem were fixed. Our Tech department is looking into this and as soon as I have more information I will email you again. Regards, Michael Olsen ----------------------------------------- I responded this morning with another animated email but of course keyser hasnt responded but Im sure he'll have some kind of snappy answer for all the nuthuggers on this board! And in case you havent figured it out yet, I STILL DONT HAVE MY MONEY!!!! shaliza.somani at ePassporte dot com replies on another board to this post. This was a mistake on YOUR BANK'S END not ePassporte's. You missed the email where Michael told you not to try transferring funds again via ACH until your bank could fix the issue on their end. cut/paste from your post: I just heard back from our technical department. The bank accidentally transferred the funds into someone else's account. They are currently recovering the funds and they should be loaded into your account in the next 3-5 business days. Unfortunately this was an issue with the bank. ------------------------- to highlight what she's talking about: 8/15 I just heard back from our technical department. The bank accidentally transferred the funds into someone else's account. They are currently recovering the funds and they should be loaded into your account in the next 3-5 business days. Unfortunately this was an issue with the bank. 8/24 We are looking into this and you should hopefully receive an answer about this Friday or Monday. I talked to Maeghen and I the problem lies with ElectraCash we are working hard to get them to send you your money and I expect something to happen within a day or two. I will follow up on it and let you know as soon as I know more. 8/25 The money is back in your account. We are still working on solving the problem so if you can please wait with withdrawing money to your bank account until this is solved. I will let you know when its cleared up. 8/28 Dear Cardholder, We are happy to inform you that the funds have been returned to your account and are now available to you. We would like to convey our apologies for this ugly situation and thank you for your patience and forbearance For further assistance, please call our Cardholder Services Center at any of the phone numbers listed below. I hope this is helpful and please let me know if I can be of further assistance. Regards,Shawn H.