Webair?

cockhungryhoes · 2006-09-07, 07:25 PM

When I first started out I was getting my hosting through Webair. I cancelled them because the tech support was I thought unfriendly to say the least. Since I was first starting out my thoughts were they were a bit expensive at $20 per mo. I tried to cancel several times and they kept rebilling me. After several E-Mails, and phone calls I had to turn my card off. Now come to find out that they will not let me use any of the domains they sold me. Is this normal of Webair, and of hosting companys in general? I just think this is wrong. I am a fair guy and I will say I thought there hosting was ok, Just expensive for not making any money at the time. This is complete crap!

Preacher · 2006-09-07, 07:33 PM

Quote:

Originally Posted by cockhungryhoes

Is this normal of Webair, and of hosting companys in general?

No. I was with webair. The tech support was very helpful on the two occassions I needed them. I cancelled my account per their instructions and it was cancelled immediately and without any question and I even received a thank you for working with us E-mail.

The main reason I left was because I started adding more scripts and they were running a tad slow on their virtual servers. Oh and that account only cost me $10 a month.

cockhungryhoes · 2006-09-07, 07:56 PM

I got mine directly through netpond. I am not sure why they did all that to me. I did like there hosting.

ponygirl · 2006-09-07, 08:16 PM

I am still with Webair, and haven't had any problems. In fact, I've always been able to get tech support live or on the phone in minutes for any questions or problems I do have, and they're generally very helpful.

Sorry to hear you've had so much trouble

MrYum · 2006-09-07, 09:06 PM

I've never hosted with Webair, but I have heard a lot of positive things about them...with their service almost always receiving high marks.

It's hard to imagine a reputable host like Webair would hold on to domains you bought and paid for...there's got to be some mis-communication somewhere. I'd suggest you go up the food chain a bit and talk to someone in management...I'd bet they'll get you sorted out

SuziQT · 2006-09-07, 09:15 PM

I have a few domains hosted at Webair. The only problem I have ever had with them was when I set up service they wanted a copy of my Driver's License.

Other than that, everything has been fine. The one time that I used tech support they were very helpful. I haven't canceled, so I don't know how that would go...

neticule · 2006-09-08, 02:52 AM

"The only problem I have ever had with them was when I set up service they wanted a copy of my Driver's License."

that has been required by every hosting company I have ever used, im with ev1servers now, and i had to send them a copy. no problem IMO if it helps keep someone from stealing my shit! (again!)

SuziQT · 2006-09-08, 04:16 AM

Quote:

Originally Posted by neticule

"The only problem I have ever had with them was when I set up service they wanted a copy of my Driver's License."

that has been required by every hosting company I have ever used, im with ev1servers now, and i had to send them a copy. no problem IMO if it helps keep someone from stealing my shit! (again!)

Really? I have 6 hosting companies that I use, one is a dedicated server. Webair is the only one who ever asked for a DL and it was for a 9.95 virtual server. I thought it was strange at the time but no biggie...

Lemmy · 2006-09-08, 06:18 AM

I have been with Webair for 2 years and like Preacher I had some speed issues with databases when I was on virtual, but support has always been snappy.

I can't believe that they're the kind of host that would snatch your domains, it has to be some sort of misunderstanding. Maybe their board presence reads this and comes to clear things up.

cockhungryhoes · 2006-09-08, 10:13 AM

The domain issue is the only issue I have a problem with. I mean to my understanding if you buy a domain, it is yours. You can use it as you wish and thats why you can point it to different host right? I have heard of companys like godaddy doing this sort of thing but not really companys like webair. I will attempt today to get this taken care of.
Here is what was said.
My EMail:
I have a domain it is still valid. I need to log in so I can point it to my current host. My hosting account
has been cancelled. How do I do that? My log on and password do not work for the
control panel???
Reply:
Hello,

Your domain is still active until 05/07 therefore in order to direct traffic to
and through that name you will need to reactivate your account for hosting
services.
Please let me know of any further questions you may have.

Regards,

Kristen
--
Kristen H
Webair Internet Development, Inc.
AIM: WebairKristen
Phone: 1.866.WEBAIR1
Fax:1.516.938.5100

Lemmy · 2006-09-08, 10:23 AM

Quote:

Originally Posted by cockhungryhoes

The domain issue is the only issue I have a problem with. I mean to my understanding if you buy a domain, it is yours. You can use it as you wish and thats why you can point it to different host right? I have heard of companys like godaddy doing this sort of thing but not really companys like webair. I will attempt today to get this taken care of.
Here is what was said.
My EMail:
I have a domain it is still valid. I need to log in so I can point it to my current host. My hosting account
has been cancelled. How do I do that? My log on and password do not work for the
control panel???
Reply:
Hello,

Your domain is still active until 05/07 therefore in order to direct traffic to
and through that name you will need to reactivate your account for hosting
services.
Please let me know of any further questions you may have.

Regards,

Kristen
--
Kristen H
Webair Internet Development, Inc.
AIM: WebairKristen
Phone: 1.866.WEBAIR1
Fax:1.516.938.5100

I agree, that's a BS reply. Somebody from Webair should step up and cut through the red tape.

MrYum · 2006-09-08, 10:27 AM

Yea CHH, that doesn't sound right at all...again, I'd suspect if you get to someone in management...this issue can be resolved.

A heads up for future reference though...I'd never buy a domain through my host. Get a good registrar through which to purchase your domains, and you'll avoid these kinds of issues in the future.

Perhaps the resolution to this issue would be to ask them to transfer the domain to a new registrar. It 'may' be that Webair only acts as registrar for their own hosting accounts...pure speculation there.

cd34 · 2006-09-08, 10:29 AM

http://www.webair.com/domains/main_menu.html#manage

Does your login for the domain name you registered work here? I think webair is a tucows reseller and it appears that domain names are considered separate from their hosting.

cockhungryhoes · 2006-09-08, 11:01 AM

http://www.webair.com/domains/main_menu.html#manage
Yes that does work. Thanks! I was using the control panel domain, and I found two others, but not this one.This is the only place it work but good enough. Now I am really confused by that responce. I did E-mail a supervisor but I dont think that had anything to do with it. It was like ten minutes ago. See what I mean though, that was really misleading e mail responce. I think, anyway. When I was with them, I was new. Really new. I do know now that domains, and hosting shouldnt be under the same roof. I now buy my domains through directnic. I hear there good at least for domains. Thanks for the help..

Emerald · 2006-09-08, 01:32 PM

That Sparky sure knows his stuff ...He always seems to come thru with an answer to strange problems. (and he always has an URL ready)

MrYum · 2006-09-08, 02:41 PM

Quote:

Originally Posted by Emerald

That Sparky sure knows his stuff ...He always seems to come thru with an answer to strange problems. (and he always has an URL ready)

He certainly is damn impressive!

I know who I'll be talking to when I'm ready for another server...that's for sure

cockhungryhoes · 2006-09-08, 07:26 PM

I guess talking to a sup. did something I just recieved this, guess that explains it.
Hello,

I do apologize for my previous response as it was not an answer that pertained to your situation. I misunderstood your inquiry. If I may help you ant further please let me know.

Regards,

Kristen
--
Kristen H
Webair Internet Development, Inc.
AIM: WebairKristen
Phone: 1.866.WEBAIR1
Fax:1.516.938.5100

T Pat · 2006-09-08, 07:52 PM

I used to use webair, a couple of my virtual accounts slowed way down then their support left me hanging one time, so I moved to Colo-Cation. Webair and I ended up in a big pissing contest and they billed me for all but one of my virtual accounts, they refunded every penny the following month even though I had called them every shade of asshole there is.
If Sparky won the lottery and closed up shop I would go back

Jeka · 2006-09-08, 09:36 PM

Hosting with Webair too, besides the massive problems they had last year where my server was down about 24 hours and I lost $300-400 that day I never had a problem with them yet.
They gave me the month for free then so nothing to complain.

juggernaut · 2006-09-08, 11:17 PM

Quote:

Originally Posted by Preacher

No. I was with webair. The tech support was very helpful on the two occassions I needed them. I cancelled my account per their instructions and it was cancelled immediately and without any question and I even received a thank you for working with us E-mail.

The main reason I left was because I started adding more scripts and they were running a tad slow on their virtual servers. Oh and that account only cost me $10 a month.

That's the same shit that happened with me to the T. I don't think their systems call a DB every well. Took forever for my site to load from there severs. Went back to my old hosting (Naked Hosting) have to love a company with that name. Never had any issues, tech support is very very good and I could not be happier with the speed and uptime of my sites. Been with them for about 4 or 5 years now and my sites have never ever been down. $30 for virtual, well spent.

Sarah_Jayne · 2006-09-11, 05:30 AM

I was with webair when I first started and canceled without problem. Then I spent the next few years moving from host to host trying to find the same quality of service and never found it. So, I went back to Webair and I don't plan on leaving because they are by far the best customer service I have had with a hosting company.

Papa · 2006-09-11, 06:30 AM

Quote:

Originally Posted by Lemmy

I have been with Webair for 2 years and like Preacher I had some speed issues with databases when I was on virtual, but support has always been snappy.

I can't believe that they're the kind of host that would snatch your domains, it has to be some sort of misunderstanding. Maybe their board presence reads this and comes to clear things up.

Same as you mate, and it's happening right now !

SmithsMedia · 2006-09-11, 08:18 PM

I have been with webair since day one, yes I have had some issues though they sort it right out and if they dont do it quickly they have ALWAYS appologised.

I set up anotehr hosting account though never moved - I now send my mainstream clients to webair - good guys who dont seem to hide when the shit hits the fan :-)

SmithsMedia · 2006-09-11, 08:23 PM

Quote:

Originally Posted by SmithsMedia

I have been with webair since day one, yes I have had some issues though they sort it right out and if they dont do it quickly they have ALWAYS appologised.

I set up anotehr hosting account though never moved - I now send my mainstream clients to webair - good guys who dont seem to hide when the shit hits the fan :-)

I forgot - I wish webair would do one thing - a certain forum who Jim from here has stated is a cheat and that has registered me and posted as me. S----r C--t the onwer is called butcher - if webair were to do one thing that would make a million webmasters happy it would be to close their board down.

juggernaut · 2006-09-12, 06:39 AM

I hear good things and bad things about the company. One thing I do notice that seems to be across the board is everyone who is with them tends to say "we had a problem or problems 1 time or another and they fixed it" "Great customer service" etc. In this busniess you can't afford to have problems. I don't even talk to the customer service reps at my company. I don't know who they are cause there is never a problem. When I do contact them it's to change something I want changed and that always takes place with in 5 mins. I can't help but think I did not have good service from webair. I think it more of a lower standard hosting company. IE you get what you pay for and really can't complain after that. How can you really complain to someone you are giving $10 a month to?

2006-09-07, 07:25 PM	#1
cockhungryhoes My wife is not a doobie to be passed around! On our wedding day I promised to bogart her for life! Join Date: Jun 2006 Location: Bay Area,Ca Posts: 276	Webair? When I first started out I was getting my hosting through Webair. I cancelled them because the tech support was I thought unfriendly to say the least. Since I was first starting out my thoughts were they were a bit expensive at $20 per mo. I tried to cancel several times and they kept rebilling me. After several E-Mails, and phone calls I had to turn my card off. Now come to find out that they will not let me use any of the domains they sold me. Is this normal of Webair, and of hosting companys in general? I just think this is wrong. I am a fair guy and I will say I thought there hosting was ok, Just expensive for not making any money at the time. This is complete crap! __________________ www.cockhungryhoes.com www.strippingamateurgirls.com

2006-09-07, 07:56 PM	#3
cockhungryhoes My wife is not a doobie to be passed around! On our wedding day I promised to bogart her for life! Join Date: Jun 2006 Location: Bay Area,Ca Posts: 276	I got mine directly through netpond. I am not sure why they did all that to me. I did like there hosting. __________________ www.cockhungryhoes.com www.strippingamateurgirls.com

2006-09-07, 08:16 PM	#4
ponygirl on vacation Join Date: Sep 2004 Posts: 2,095	I am still with Webair, and haven't had any problems. In fact, I've always been able to get tech support live or on the phone in minutes for any questions or problems I do have, and they're generally very helpful. Sorry to hear you've had so much trouble __________________ Submit Your Porn I do CSS coding Hosting - JMB Scripts - Tube Site Resources

2006-09-07, 09:06 PM	#5
MrYum Arghhhh...submit yer sites ya ruddy swabs! Join Date: May 2004 Location: Sunny Florida! Posts: 5,108	I've never hosted with Webair, but I have heard a lot of positive things about them...with their service almost always receiving high marks. It's hard to imagine a reputable host like Webair would hold on to domains you bought and paid for...there's got to be some mis-communication somewhere. I'd suggest you go up the food chain a bit and talk to someone in management...I'd bet they'll get you sorted out __________________ Porno Flixxx Submissions SOTI Site Submissions Free Porn Resource Submissions

2006-09-08, 02:52 AM	#7
neticule A boy without mischief is like a bowling ball without a liquid center Join Date: Jan 2004 Posts: 437	"The only problem I have ever had with them was when I set up service they wanted a copy of my Driver's License." that has been required by every hosting company I have ever used, im with ev1servers now, and i had to send them a copy. no problem IMO if it helps keep someone from stealing my shit! (again!) __________________ Mom, I'm done! Come wipe!

2006-09-07, 09:15 PM	#6
SuziQT If something goes wrong at the plant, blame the guy who can't speak English Join Date: Jul 2004 Location: Casa Del Suz Posts: 32	I have a few domains hosted at Webair. The only problem I have ever had with them was when I set up service they wanted a copy of my Driver's License. Other than that, everything has been fine. The one time that I used tech support they were very helpful. I haven't canceled, so I don't know how that would go...

2006-09-08, 06:18 AM	#9
Lemmy You can now put whatever you want in this space :) Join Date: Sep 2004 Location: Next door to a kid with a moped. Posts: 1,492	I have been with Webair for 2 years and like Preacher I had some speed issues with databases when I was on virtual, but support has always been snappy. I can't believe that they're the kind of host that would snatch your domains, it has to be some sort of misunderstanding. Maybe their board presence reads this and comes to clear things up. __________________ BUY MY PORNSITES!

2006-09-08, 10:13 AM	#10
cockhungryhoes My wife is not a doobie to be passed around! On our wedding day I promised to bogart her for life! Join Date: Jun 2006 Location: Bay Area,Ca Posts: 276	The domain issue is the only issue I have a problem with. I mean to my understanding if you buy a domain, it is yours. You can use it as you wish and thats why you can point it to different host right? I have heard of companys like godaddy doing this sort of thing but not really companys like webair. I will attempt today to get this taken care of. Here is what was said. My EMail: I have a domain it is still valid. I need to log in so I can point it to my current host. My hosting account has been cancelled. How do I do that? My log on and password do not work for the control panel??? Reply: Hello, Your domain is still active until 05/07 therefore in order to direct traffic to and through that name you will need to reactivate your account for hosting services. Please let me know of any further questions you may have. Regards, Kristen -- Kristen H Webair Internet Development, Inc. AIM: WebairKristen Phone: 1.866.WEBAIR1 Fax:1.516.938.5100 __________________ www.cockhungryhoes.com www.strippingamateurgirls.com

2006-09-08, 10:27 AM	#12
MrYum Arghhhh...submit yer sites ya ruddy swabs! Join Date: May 2004 Location: Sunny Florida! Posts: 5,108	Yea CHH, that doesn't sound right at all...again, I'd suspect if you get to someone in management...this issue can be resolved. A heads up for future reference though...I'd never buy a domain through my host. Get a good registrar through which to purchase your domains, and you'll avoid these kinds of issues in the future. Perhaps the resolution to this issue would be to ask them to transfer the domain to a new registrar. It 'may' be that Webair only acts as registrar for their own hosting accounts...pure speculation there. __________________ Porno Flixxx Submissions SOTI Site Submissions Free Porn Resource Submissions

2006-09-08, 10:29 AM	#13
cd34 a.k.a. Sparky Join Date: Sep 2004 Location: West Palm Beach, FL, USA Posts: 2,396	http://www.webair.com/domains/main_menu.html#manage Does your login for the domain name you registered work here? I think webair is a tucows reseller and it appears that domain names are considered separate from their hosting. __________________ SnapReplay.com a different way to share photos - iPhone & Android

2006-09-08, 11:01 AM	#14
cockhungryhoes My wife is not a doobie to be passed around! On our wedding day I promised to bogart her for life! Join Date: Jun 2006 Location: Bay Area,Ca Posts: 276	http://www.webair.com/domains/main_menu.html#manage Yes that does work. Thanks! I was using the control panel domain, and I found two others, but not this one.This is the only place it work but good enough. Now I am really confused by that responce. I did E-mail a supervisor but I dont think that had anything to do with it. It was like ten minutes ago. See what I mean though, that was really misleading e mail responce. I think, anyway. When I was with them, I was new. Really new. I do know now that domains, and hosting shouldnt be under the same roof. I now buy my domains through directnic. I hear there good at least for domains. Thanks for the help.. __________________ www.cockhungryhoes.com www.strippingamateurgirls.com

2006-09-08, 01:32 PM	#15
Emerald If con is the opposite of pro, is Congress the opposite of progress? Join Date: Feb 2004 Location: Ontario, Canada eh! Posts: 915	That Sparky sure knows his stuff ...He always seems to come thru with an answer to strange problems. (and he always has an URL ready) __________________ http://www.smutgremlins.com Submit your Free Sites to Smut Gremlins

2006-09-08, 07:26 PM	#17
cockhungryhoes My wife is not a doobie to be passed around! On our wedding day I promised to bogart her for life! Join Date: Jun 2006 Location: Bay Area,Ca Posts: 276	I guess talking to a sup. did something I just recieved this, guess that explains it. Hello, I do apologize for my previous response as it was not an answer that pertained to your situation. I misunderstood your inquiry. If I may help you ant further please let me know. Regards, Kristen -- Kristen H Webair Internet Development, Inc. AIM: WebairKristen Phone: 1.866.WEBAIR1 Fax:1.516.938.5100 __________________ www.cockhungryhoes.com www.strippingamateurgirls.com

2006-09-08, 07:52 PM	#18
T Pat You can now put whatever you want in this space :) Join Date: Aug 2003 Location: Paridise Posts: 3,244	I used to use webair, a couple of my virtual accounts slowed way down then their support left me hanging one time, so I moved to Colo-Cation. Webair and I ended up in a big pissing contest and they billed me for all but one of my virtual accounts, they refunded every penny the following month even though I had called them every shade of asshole there is. If Sparky won the lottery and closed up shop I would go back __________________ How To Keep An Asshole In Suspense I'll Tell You Later

2006-09-08, 09:36 PM	#19
Jeka My wife is not a doobie to be passed around! On our wedding day I promised to bogart her for life! Join Date: Jul 2004 Posts: 275	Hosting with Webair too, besides the massive problems they had last year where my server was down about 24 hours and I lost $300-400 that day I never had a problem with them yet. They gave me the month for free then so nothing to complain.

2006-09-11, 05:30 AM	#21
Sarah_Jayne I hustle for Hustler Join Date: Apr 2003 Location: Los Angeles, California Posts: 526	I was with webair when I first started and canceled without problem. Then I spent the next few years moving from host to host trying to find the same quality of service and never found it. So, I went back to Webair and I don't plan on leaving because they are by far the best customer service I have had with a hosting company. __________________ HustlerCash.com Affiliate Manager ICQ: 232834291 \| Skype: sjayne76

2006-09-11, 08:18 PM	#23
SmithsMedia The poster formally known as NOCHEXContact Join Date: Sep 2003 Location: Beverley, UK Posts: 1,019	I have been with webair since day one, yes I have had some issues though they sort it right out and if they dont do it quickly they have ALWAYS appologised. I set up anotehr hosting account though never moved - I now send my mainstream clients to webair - good guys who dont seem to hide when the shit hits the fan :-) __________________ Porno Subscription >> Submit Free Sites >> Recip Codes

2006-09-12, 06:39 AM	#25
juggernaut Registered User Join Date: Apr 2005 Location: Central Jersey! If I was rich and powerful I would dress as my avatar does. Posts: 1,448	I hear good things and bad things about the company. One thing I do notice that seems to be across the board is everyone who is with them tends to say "we had a problem or problems 1 time or another and they fixed it" "Great customer service" etc. In this busniess you can't afford to have problems. I don't even talk to the customer service reps at my company. I don't know who they are cause there is never a problem. When I do contact them it's to change something I want changed and that always takes place with in 5 mins. I can't help but think I did not have good service from webair. I think it more of a lower standard hosting company. IE you get what you pay for and really can't complain after that. How can you really complain to someone you are giving $10 a month to?