How long should I wait?

spazlabz · 2007-04-16, 01:00 PM

First let me explain the situation. My boss bought some non exclusive content for some sites we have that are not a part of our program. The content company is located in Canada so I have made a few calls to them asking for some details that my boss needed. No problem, calls went through, I talked to a friendly helpful person and we made the purchases.

Thats when things started to go wrong. When our content manager went to download the videos everything was fine... but zero documentation. I was asked to contact the company and inquire about the docs... or we can't use the content right?

I tried the same day... no answer at the phone
so I tried for several more days with no answer at the phone at all and on ICQ and not received anything from them there as well. I have watched the contact for this company come on line and go off line for several days but no acknowledgment that they have received any messages from me... ICQ sucks, but where I was getting a menu when i called before, now I am just getting a ring... which I let ring continuously for over a minute and no answer.

so how long should I wait before I call them out on the boards by name?

spaz

2007-04-16, 01:00 PM	#1
spazlabz You can now put whatever you want in this space :) Join Date: Apr 2003 Location: Bluegrass State Posts: 963	How long should I wait? First let me explain the situation. My boss bought some non exclusive content for some sites we have that are not a part of our program. The content company is located in Canada so I have made a few calls to them asking for some details that my boss needed. No problem, calls went through, I talked to a friendly helpful person and we made the purchases. Thats when things started to go wrong. When our content manager went to download the videos everything was fine... but zero documentation. I was asked to contact the company and inquire about the docs... or we can't use the content right? I tried the same day... no answer at the phone so I tried for several more days with no answer at the phone at all and on ICQ and not received anything from them there as well. I have watched the contact for this company come on line and go off line for several days but no acknowledgment that they have received any messages from me... ICQ sucks, but where I was getting a menu when i called before, now I am just getting a ring... which I let ring continuously for over a minute and no answer. so how long should I wait before I call them out on the boards by name? spaz __________________