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Old 2004-02-13, 11:01 AM   #1
Jim
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Join Date: Aug 2003
Location: Mohawk, New York
Posts: 19,477
A message to "Help Desk" participants

I have been doing help desk requests yesterday and today. If you have submitted a problem within the last 2 weeks, give the problem sponsor a week to resolve the issue. If you have not heard from them within that time, there is nothing more I can do.

90% of Help Desk complaints get resolved. But there are about 10% that never answer me.
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