Customer retention: what is the best formula?

PrivateCash · 2005-05-20, 07:07 AM

Rui: I feel for you!! I´m feeling pretty much the same as you.......... lack of sleep and still on last night´s drinks for fuel.

Thanks for all your feedback, guys. I agree with all of you regarding having a good members area, exclusive content, updates, etc. Quality is clearly more important than quantity.

However, what do you think is the most effective way to prevent a member from cancelling his/her membership, or not wanting to renew it, for example?

2005-05-20, 07:07 AM	#5
PrivateCash Internet! Is that thing still around? Join Date: Jan 2005 Posts: 8	Rui: I feel for you!! I´m feeling pretty much the same as you.......... lack of sleep and still on last night´s drinks for fuel. Thanks for all your feedback, guys. I agree with all of you regarding having a good members area, exclusive content, updates, etc. Quality is clearly more important than quantity. However, what do you think is the most effective way to prevent a member from cancelling his/her membership, or not wanting to renew it, for example?