Rep's Name as an Email Sender

[Toby]

Originally Posted by Useless Warrior

...It's not as if I have a personal relationship with Ronald, or even know who he is for that matter...

What? Everyone knows Ronald. Pale complection, bright red hair, big shoes.

Seriously though, I can relate. My prior web host had a nasty habit of replying to support tickets using a personal email addy. Spam filter hadn't been introduced to that addy as friendly, so it ate them.