Server move :)

MrYum · 2004-07-08, 02:39 AM

Well, actually the story continued after my last post...sadly enough =/

I had also told them that several other domains still showed the old name servers. These domains were still live...since my old servers were still live. And my host changed the old name servers to point to the new IPs. Again, this is in a Whois lookup...the name servers were correct in the registrar admin area.

As of this morning...a Whois lookup on those domains still reflected the old name servers. I called the registrar and was told I'd have to fill out another trouble ticket and submit it. Honestly, it was like this guy couldn't be troubled with my little problem...or the fact that I'd had 8 domains down over a holiday weekend

Anyway...I did file another ticket...and by about noon my time...all the name servers were correct...finally =/

Bottom line...at least in this instance...this registrar blew it. They botched the job technically...and probably more importantly, from a customer service stand point...they sucked wind =/

All that said, this is a very welll-respected registrar...and I have never had these kinds of problems with them. Given their good reputation, I'm not going to slam their name publicly.

However, due to their lack of concern for the customer...I will be moving my domains.

If you really want to know the registrar...shoot me a message.

2004-07-08, 02:39 AM	#10
MrYum Arghhhh...submit yer sites ya ruddy swabs! Join Date: May 2004 Location: Sunny Florida! Posts: 5,108	Well, actually the story continued after my last post...sadly enough =/ I had also told them that several other domains still showed the old name servers. These domains were still live...since my old servers were still live. And my host changed the old name servers to point to the new IPs. Again, this is in a Whois lookup...the name servers were correct in the registrar admin area. As of this morning...a Whois lookup on those domains still reflected the old name servers. I called the registrar and was told I'd have to fill out another trouble ticket and submit it. Honestly, it was like this guy couldn't be troubled with my little problem...or the fact that I'd had 8 domains down over a holiday weekend Anyway...I did file another ticket...and by about noon my time...all the name servers were correct...finally =/ Bottom line...at least in this instance...this registrar blew it. They botched the job technically...and probably more importantly, from a customer service stand point...they sucked wind =/ All that said, this is a very welll-respected registrar...and I have never had these kinds of problems with them. Given their good reputation, I'm not going to slam their name publicly. However, due to their lack of concern for the customer...I will be moving my domains. If you really want to know the registrar...shoot me a message.