Support from sponsors - or lack thereof!

[andymike]

There is so much of this going on now. Like Luke mentioned, it's not only in the sponsor's area, but designers, programmers, and hosting companies are doing it too. I really think it's because they don't have to see you (the webmaster) face to face. To the big guys, you’re an account # saved in an sql database. Which is to bad because if they would simply offer their webmasters help and work with them they would most likely increase their over all sales and bring in way more webmasters too.

When you look for programs now, do you guys find yourself looking for one that gives you a direct line to your account rep? Do you look for a company that actively supports the business on boards, icq, ECT?

I'm asking because we do those things and we are supplying webmasters with an 800# to reach our support team by phone 24/7. So just wanted to check.
|king|