How many sites do you promote which have LIVE CHAT SUPPORT for members?

Far-L · 2005-03-20, 02:18 PM

I don't recommend it. Most surfers that would interact with a live operator are going to assume that the customer service rep is there to perform as a sex surrogate.

Unless you are paying them to be such you are going to find turnover is high because it gets annoying fast.

We have great customer support and that is one thing our members NEVER complain about. We do offer a "live" rep as final solution but between our support ticket system, our site doctor optimization protocols, and emails we do just fine.

2005-03-20, 02:18 PM	#18
Far-L Are you sure this is the Sci-Fi Convention? It's full of nerds! Join Date: Aug 2003 Posts: 265	I don't recommend it. Most surfers that would interact with a live operator are going to assume that the customer service rep is there to perform as a sex surrogate. Unless you are paying them to be such you are going to find turnover is high because it gets annoying fast. We have great customer support and that is one thing our members NEVER complain about. We do offer a "live" rep as final solution but between our support ticket system, our site doctor optimization protocols, and emails we do just fine. __________________ www.homegrowncontent.com www.homegrowncash.com

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