Help me BoyCott BestBuy

[docholly]

Originally Posted by SirMoby

Today is the day of cheap prices and low margins so that leaves little room for service. When shoppers can check prices at 3 different stores before they even leave the house is it really possible for a full service shop to make the sale?

Actually CEA (the parent arm of CES) did an entire study dedicated to shopping habits during the first 2 Q's of 2005. It found that most shoppers fell into 2 catagories..

Those who spec'd and priced everything out online then went to CE store to buy it.

and those who went to CE store to see the product and physically touch it or look at it.. then go home and price and shop on line.

Either way, Best Buy was at the bottom of the heap for CSRs.

[Mr Exotic]

Gotta love those stores that try to sale warranties that are half the cost of the actual item. I always just tell them NO, and then if they keep going on and on I say look if you want me to buy this thing then ring me up now. Another thing that shuts them up is tell them that the last time I had a "brand X" product and something went wrong they fixed it for me for free. There is this electronics store called HH Gregs (not sure if they are in other places besides around here) and I remember I once bought a 120$ discman there and they tried to sale me a 40$ warranty plan, hahahaha.

As far as Best Buy goes for me I have bought both the computers that I have owned there (both Emachines) and never had a single problem. Had the first one 4 years and the second going on 3 years this summer. Guess I am lucky I havent had any problems with my computers.

One thing that has pissed me off about Best Buy is their Xbox Stuff. I had a hell of a time getting an Xbox Live communicator, they sold me the wrong thing at first, when I didnt know the difference they sold me a xbox live mic/speaker thing and told me that was all I needed when it wasnt even a communicator, it was just a nicer thing to replace the peice of shit headset that comes with a xbox live communicator.

[SirMoby]

Originally Posted by Mr Exotic

Gotta love those stores that try to sale warranties that are half the cost of the actual item. I always just tell them NO, and then if they keep going on and on I say look if you want me to buy this thing then ring me up now. Another thing that shuts them up is tell them that the last time I had a "brand X" product and something went wrong they fixed it for me for free. There is this electronics store called HH Gregs (not sure if they are in other places besides around here) and I remember I once bought a 120$ discman there and they tried to sale me a 40$ warranty plan, hahahaha.

When I was buying a digital camera at Circuit City the guy wouldn't stop pushing the need for the extended service plan so I finally said, "OK, you convinced me that the products that you sell break often. Thanks." and I left. Since it was $1,000 camera the manage came out in the parking lot trying to get me to come back in the store. Instead of paying for the service plan they through it for free and gave me 5% off the camera.