Paxum is a piece of SHIT

[Jeremy82]

Hi Ruth, I'm in process of getting my lost pasword, but ... I've done exactly these steps (as you're recommending in reply):

Go to www.paxum.com
Select "Login" from menu
Select "Forgot my password"
Follow the instructions on the page
Check your email to get your password

The problem is that I got just autoreply (containing this info) with NO PASSWORD. Then I got info about opened ticked, but I can't login there, because I haven't password.

So what to do now? I've write you but after 2 days still got no reply...

[RuthB]

Originally Posted by Jeremy82

Hi Ruth, I'm in process of getting my lost pasword, but ... I've done exactly these steps (as you're recommending in reply):

The problem is that I got just autoreply (containing this info) with NO PASSWORD. Then I got info about opened ticked, but I can't login there, because I haven't password.

So what to do now? I've write you but after 2 days still got no reply...

Please follow those instructions again and a new password will be issued to you via email.

If that still doesn't work, please visit the Paxum contact page and open a ticket there asking for your password to be reset since the Forgot Password form isn't working for you. You will receive a reply with instructions on how to get your password reset.

Thanks

[Jeremy82]

Today I got my new password, thanks for your assistance!

[Ramster]

Sorry Ruth but your company has got to be the worst there is.

Seriously, it took me how long to get my credit card approved so I could add funds instantly? I'll tell you how long, about 2 weeks. So that is lol in itself.

Now I added $400 to my account Sunday, didn't go in right away even though it is suppose to be "instant" and I thought well it is Sunday so maybe. Then by Tuesday morning I create a ticket to ask what the problem is. I get a response they are looking into it. A full day later I finally say what is taking so long? It is suppose to be instant!!!! And I now get a response:
"Your situation is still being investigated. We assure you that as soon as an answer is available we will provide it for you, in a reply posted to this ticket.

Please do not hesitate to contact us should you need additional information. "

I love the "Please do not hesitate to contact us should you need additional information"... INFORMATION? Yes I need information! what the fuck is taking so long? I've used my credit card before to load funds! I have plenty of money in the account ! What the fuck is the hold up!! Add the funds already, Jesus H Christ!

I just cannot fathom the incompetence of this company.

[JustRobert]

Sounds like you need to pull your money and find something else Ramster

[Ramster]

I AM STILL WAITING FOR THEM TO LOAD MY ACCOUNT! CAN YOU BELIEVE THIS? IT'S BEEN A FUCKING WEEK!

[JustRobert]

Wow, glad I never had to sign up with them.

If they are willing to screw with a program owner can you imagine how extremely difficult it would be for a small time affiliate just trying to get the few bucks they possibly earned from them.

[Ramster]

I think I'm going to lose my fucking mind, it is still NOT done. 10 days now to "instantly" add funds to my account and not done.

[bDok]

Originally Posted by Ramster

I think I'm going to lose my fucking mind, it is still NOT done. 10 days now to "instantly" add funds to my account and not done.

Massive fail.

[RuthB]

Originally Posted by Ramster

I think I'm going to lose my fucking mind, it is still NOT done. 10 days now to "instantly" add funds to my account and not done.

Hi Ramster,

I'm very sorry for the delay on this. I know we were having some intermittent issues with external credit card loading over the last week or so. Please let me know your ticket # and I'll be happy to contact support and find out what needs to be done.

Thanks,

Ruth
ruth@paxum.com
ICQ #233-854-608
AIM/YM/SKYPE - PaxumRuth

[Ramster]

Originally Posted by RuthB

Hi Ramster,

I'm very sorry for the delay on this. I know we were having some intermittent issues with external credit card loading over the last week or so. Please let me know your ticket # and I'll be happy to contact support and find out what needs to be done.

Thanks,

Ruth
ruth@paxum.com
ICQ #233-854-608
AIM/YM/SKYPE - PaxumRuth

Ticket Id: #152670

[NY Jester]

WOW! You know what they say 1 bad experience is worth about 10 positive experiences.

[bDok]

Originally Posted by RuthB

Hi Ramster,

I'm very sorry for the delay on this. I know we were having some intermittent issues with external credit card loading over the last week or so. Please let me know your ticket # and I'll be happy to contact support and find out what needs to be done.

Thanks,

Ruth
ruth@paxum.com
ICQ #233-854-608
AIM/YM/SKYPE - PaxumRuth

Seriously put this shit into gear Ruth. This has been months! You should be fucking riding whoever needs to get this shit going all the way until it's complete. Pathetic really. Amazing he still is actually trying. I need a fail emoticon.



Just my shitty 2 cents.

Don't be sorry. Just do your job and get it done.

[Greenguy]

#HotLinkingImageFail

[bDok]

Originally Posted by Greenie

#HotLinkingImageFail

showed up for me last night.

Edit that out or just leave my bucket of fail there. Fitting for how big of a crap fest paxum is.

[RuthB]

Ramster,

I apologize for the continued delay. We use a 3rd party processor for our external credit card loads and it seems the issue that is causing these intermittent problems has not yet been resolved at the source.

We are communicating with the credit card processor daily for updates, but unfortunately the issue has not yet been fixed.

We do have alternative funding methods available should you wish to use them in the meantime; Wire, Check, and ACH (in the US only). As soon as we have more information your ticket will be updated.

I'm sorry I don't have better news for you at this time.

Ruth

[Ramster]

This has caused me sooooooooooo many problem you cannot imagine.

I am suppose to use Paxum to payout affiliates and I've been waiting 2 weeks. 2 WEEKS to load the account. Your support should have said something right away rather than telling me NOTHING and me telling people what I'm sure they think is bullshit. Had I know I would have simply did a wire to the account which is waht, 2-4 days. Beats the 2 weeks I've been waiting and I am NO WHERE now. I am telling 1 affiliate the same fucking thing I told them 2 weeks ago... any day now. Pfffffffffffffffff

[ecchi]

I have to agree with Ramster. Being non-US, it costs me a fortune to cash American cheques, so I desperately need an ePassporte replacement. However I need a competent ePassporte replacement. Problems occur, no company will be 100% perfect. But when mistakes or problems occur you have to be on top of them instantly, and you have to contact your clients immediately. In that Ramster had to use this board to get attention, and even then it took RuthB a while to reply, I'm afraid I will NOT be using Paxum paying sponsors ever. I have seen several payment companies disappear, and I'm afraid I think Paxum will end up as another ePassporte type fiasco!

However I am not sure why more people don't use this method to pay affiliates: PayPal now allow you to pay affiliates via their service, even "adult" companies (they still don't allow you to sell most adult stuff via them, but they have allowed the payment of adult affiliates via their service for a few years now). Not only is it a lot easier, it is a bloody good way of getting affiliates. The processor I use pays affiliates via PayPal, and in the cases of the affiliates who have told me why they use me, over 80% signed up simply because they could get paid via PayPal.

[Panky]

What do you expect from a company in which the mailing address listed on the website is a UPS store...

I'm local. When Paxum first appeared on GFY hunting new customers, I inquired about where their office was located so I could go check it out. I got the run around. You have to email and/or call someone to set-up a meeting. An address was never given. I wasn't able to go to an office and schedule an appointment with a receptionist, random employee, or owner. Didn't instill a whole lot of confidence and make me want to rush out to sign up with them and trust them with my money.

[DarkJedi]

Agreed to all of the above that Ramster said.

What a piece of shit company. And Ruth is a useless cunt who only posts polite things on boards to the company look nice, but in reality she never gets back to you and is ZERO fucking help in resolving problems.

After 3 weeks of their support fucking with me, I still can't add my Credit Card to FUND my account, because their processor is busted or something and can't verify my Credit Card (from a well known wet European bank). Of course they blame it on me (the bank refuses the charge).

Idiots.

[A.J. Angel]

Originally Posted by DarkJedi

Ruth is a useless cunt

Regardless of what your experience is with Paxum, I honestly think that calling Ruth a useless cunt is uncalled for.

Because Paxum is a recently opened company, I have always kept an eye on issues related to them. And as far as I can tell, Ruth has always given her best to get things resolved as quickly as possible even if results vary for each Paxum user.

Personally, my experience has so far been an excellent experience. I have had trouble only once in the beginning when I first registered an account and getting my ID verified but she resolved my issue within a couple of days.

Ruth had always answered me in a professional manner, including on ICQ, and had always appeared to do so to me on message boards, including in this thread.

Finally, as far as I can tell, any issues left unresolved is not related to what Ruth has done or not done but is related to Paxum's administration and technical team's efforts.

That being said, I sincerely hope that Ramster's issues has been resolved since and that your issues shall be resolved as well.

[JAI-LING]

I was going to sign up with them but fuck it. I keep hearing stories like this plus I discovered they process for bad filelockers. AK's thread at gfy.

[Ramster]

Originally Posted by DarkJedi

Agreed to all of the above that Ramster said.

What a piece of shit company. And Ruth is a useless cunt who only posts polite things on boards to the company look nice, but in reality she never gets back to you and is ZERO fucking help in resolving problems.

After 3 weeks of their support fucking with me, I still can't add my Credit Card to FUND my account, because their processor is busted or something and can't verify my Credit Card (from a well known wet European bank). Of course they blame it on me (the bank refuses the charge).

Idiots.

I little harsh in the name calling... she's doing her job sticking up for her company.

Her company SUCKS though... my adding funds feature still doesn't work. I can't even get my mastercard thing to work, I'll try it again tomrrow, it's not with me today.

Oh, and I hate this fucking feature... "For security reasons your password expires periodically. Your new password MUST be different from previously selected passwords." WHY do I need to do this? It's a pain in the ass!!

[Greenguy]

Yeah, that's a tad bit harsh. Personally, I've never had any problems with Paxum or Ruth. And I have to assume her hands are tied on certain things - like it was said before, she just works there.

[RuthB]

Originally Posted by Panky

What do you expect from a company in which the mailing address listed on the website is a UPS store...

I'm local. When Paxum first appeared on GFY hunting new customers, I inquired about where their office was located so I could go check it out. I got the run around. You have to email and/or call someone to set-up a meeting. An address was never given. I wasn't able to go to an office and schedule an appointment with a receptionist, random employee, or owner. Didn't instill a whole lot of confidence and make me want to rush out to sign up with them and trust them with my money.

Hi Panky,

I'm sorry you had difficulty setting up a time to meet with us at our offices. We are always happy to entertain clients, and should you still wish to connect with us and view our location, I'd be happy to set up an appointment for you. It is always best to arrange an appointment in advance to ensure that someone will actually be at the office to show you around. Our Management team are not always on site.

When Paxum launched, Kenny B from Kenny's Pennies connected with us and enjoyed a tour of our offices etc. He posted about his experience on GFY at the time. We are not trying to hide at all, we simply don't operate a typical brick and mortar business.

Thanks

Originally Posted by DarkJedi

Agreed to all of the above that Ramster said.

What a piece of shit company. And Ruth is a useless cunt who only posts polite things on boards to the company look nice, but in reality she never gets back to you and is ZERO fucking help in resolving problems.

After 3 weeks of their support fucking with me, I still can't add my Credit Card to FUND my account, because their processor is busted or something and can't verify my Credit Card (from a well known wet European bank). Of course they blame it on me (the bank refuses the charge).

Idiots.

I'm sorry if you've had a negative personal experience when dealing with me. I usually try to reply to clients as fast as possible. However, even if you had a bad experience dealing with me about your account, that does not warrant calling me a cunt. That comment is 100% unprofessional.

DarkJedi, if you require any future assistance from Paxum, please submit your ticket to our support department through the Message Center. If you need any help beyond that, then please contact Chris instead of me.

Originally Posted by A.J. Angel

Regardless of what your experience is with Paxum, I honestly think that calling Ruth a useless cunt is uncalled for.

Because Paxum is a recently opened company, I have always kept an eye on issues related to them. And as far as I can tell, Ruth has always given her best to get things resolved as quickly as possible even if results vary for each Paxum user.

Personally, my experience has so far been an excellent experience. I have had trouble only once in the beginning when I first registered an account and getting my ID verified but she resolved my issue within a couple of days.

Ruth had always answered me in a professional manner, including on ICQ, and had always appeared to do so to me on message boards, including in this thread.

Finally, as far as I can tell, any issues left unresolved is not related to what Ruth has done or not done but is related to Paxum's administration and technical team's efforts.

That being said, I sincerely hope that Ramster's issues has been resolved since and that your issues shall be resolved as well.

Thank you AJ

Originally Posted by JAI-LING

I was going to sign up with them but fuck it. I keep hearing stories like this plus I discovered they process for bad filelockers. AK's thread at gfy.

I was about to reply to your email. I hope you will continue with your account signup and enjoy the benefits of adding Paxum as a payment method. I'm sure your affiliates would appreciate the option, and once you experience our service for yourself, I'm sure you'll value the flexibility we provide in managing your payments.

Originally Posted by Ramster

I little harsh in the name calling... she's doing her job sticking up for her company.

Her company SUCKS though... my adding funds feature still doesn't work. I can't even get my mastercard thing to work, I'll try it again tomrrow, it's not with me today.

Oh, and I hate this fucking feature... "For security reasons your password expires periodically. Your new password MUST be different from previously selected passwords." WHY do I need to do this? It's a pain in the ass!!

Hi Ramster,

We are having some intermittent issues with the processor. I'm sorry that this hasn't yet been resolved and that you continue to experience difficulties funding your account. We are trying to ascertain the problem as quickly as possible, but we must wait to receive an update from the processor.

Please feel free to try one of our alternate funding methods to load your account in the meantime; Wire, Check, ACH/EFT (in US only).

We are working to resolve this problem quickly, but unfortunately we must wait for information from the processor, and we have no control over the amount of time that will take.

With regards to our automatic password reset, yes it can be somewhat annoying to have to do, however it ensures account security by demanding a new strong password every few months. When it comes to your money, having strong security measures in place is always a good idea. We're sorry for the inconvenience, but it is for the security of all our clients that we have such a feature in place.

Originally Posted by Greenie

Yeah, that's a tad bit harsh. Personally, I've never had any problems with Paxum or Ruth. And I have to assume her hands are tied on certain things - like it was said before, she just works there.

Thanks Greenie I'm always happy to assist, but we do have security rules and procedures in place for a reason. We are serious about our business, and we will not bend or break the rules for anyone, no matter what size client they may be.

We operate within the rules to ensure the security of Paxum and our thousands of account-holders. We will not bend or break the rules for any reason, period.

Our goal is to provide a legitimate, secure and easy-to-use ewallet payment service. We do that, and we will not apologize for our strict adherence to our TOS and Compliance. By being vigilant to such things, we ensure the safety of all account-holders funds.