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2014-05-28, 01:08 AM | #1 |
old enough to be Grandma Scrotum
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New M3Server support urgently
Hi
I'm feeling a bit stressed. My site BrightDesire.com is down, it's hosted at M3Server and I've had no reply to my urgent support ticket for over 2 hours. Don't they have 24 hour support? I realize it's the middle of the night there but I REALLY need someone to look at this. I started using M3Server because of this board and they still advertise here so I'm hoping to get their attention somehow.
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2014-05-29, 10:42 AM | #2 | |
WHO IS FONZY!?! Don't they teach you anything at school?
Join Date: Apr 2003
Posts: 47
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Also, add me on ICQ if you use it, I'll help everyway I can. M3 cares about you and your sites |
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2014-05-29, 09:55 PM | #3 |
Certified Nice Person
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You have some sweet VPS deals there. http://www.m3server.com/vps/index.html
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2014-05-30, 03:01 AM | #4 |
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Location: About to be evicted!!!!
Posts: 4,082
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Yeah, but price isn't everything. A cheap server is no good if no one is there when you need them. If you run a business online you need as near as humanly possible to a 100% uptime. However cheap, if you don't have staff on call, or you have a ticket system that doesn't work, or whatever the problem that caused this is, then you don't got a workable business plan.
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2014-05-30, 06:27 AM | #5 | |
Certified Nice Person
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2014-05-31, 07:54 AM | #6 | ||
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Incidentally, PR wise, in a case like this you should not be relying on people like Useless Warrior and HC-Majick to post "unsolicited" testimonials (particularly since the fact that one of them has not posted since last year, makes the post look decidedly "solicited"). What you should have done, as soon as you had fixed Ms Naughty's problem, was look into why you never received her support ticket, fix that problem then come back here and post, saying what the fault was, how you have fixed it, how you have insured that it will never happen again, and be very contrite and apologetic. (NB "how and what", don't just say "it is fixed it won't happen again" otherwise many people won't believe you). Simple rule of PR: Even if you are at fault, a genuine mea culpa*, apology and evidence of a fix will usually gain you more customers than the original fault lost you. But whatever the cause of the initial problem, however unavoidable, a simple "no one's perfect, we do our best, so there" with no mea culpa, or worse, with no apology will loose you clients. And being backed up by a testimonial from someone who has left the board and appears to have returned only because you poked them into giving a testimonial makes things worse. There are reasons why, whatever business you are in, whatever skills you need for that business, the first course you take if you want to succeed is a course in "PR", and the second is a course on "how to be humble". * mea culpa - admitting to being at fault as a preface to an apology Last edited by ecchi; 2014-05-31 at 07:57 AM.. Reason: typo ("an" replaced with "and") |
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2014-05-30, 10:15 AM | #7 | |
WHO IS FONZY!?! Don't they teach you anything at school?
Join Date: Apr 2003
Posts: 47
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Quote:
but having said that, M3 has been hosting adult and non adult for almost 18 years, great retention, good prices, and always tying to make our product better for our current clients and new ones Thank you Useless Warrior for the kind remarks |
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2014-05-31, 11:46 PM | #8 | |
WHO IS FONZY!?! Don't they teach you anything at school?
Join Date: Apr 2003
Posts: 47
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Quote:
here is your first post on this issue! The ticket system works, been working for more than a decade, the prices are noway near the cheapest,but we've been doing longer than most and have over 20k sites online. not sure why you went down this road without knowing m3 or what we do |
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2014-06-01, 08:20 AM | #9 |
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2014-05-30, 04:00 PM | #10 |
You can now put whatever you want in this space :)
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I was with M3 before I shut down all my adult stuff, and they were easily the best host I had been with in the past 10+ years.
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2014-05-31, 02:02 PM | #11 |
You can now put whatever you want in this space :)
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....Maybe I should have been more clear to help your lack of understanding.
My post was meant more for Useless in his comments about M3 and his experiences with previous hosts. *and I didn't realize I had to keep up with a specific number of posts to be able to join in a thread while I happened to be browsing a forum I've been a member of for 10 years.
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2014-05-31, 02:08 PM | #12 |
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2014-05-31, 02:12 PM | #13 |
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Sorry, after posting my reply to you, I realised that this line probably means you did not bother to read my previous post before replying to it, did you!
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2014-05-31, 02:16 PM | #14 |
You can now put whatever you want in this space :)
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Again, I should have clarified for you, that line was in reference to Useless's pointing ou I hadn't posted in over a year....
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2014-05-31, 02:24 PM | #15 | |
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I'm sorry, I really don't know what you are talking about. I can understand you having a go at me about what I said. But UW was defending your post! |
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2014-05-31, 02:24 PM | #16 |
You can now put whatever you want in this space :)
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I'm not attacking you or Useless, just throwing a little sarcasm into that post, which obviously got lost in the delivery.
*and now if you'll excuse me, I'll go back to lurking for the next year or so
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Submit Your Freesites: Last edited by HC-Majick; 2014-05-31 at 02:26 PM.. |
2014-05-31, 11:36 PM | #17 |
WHO IS FONZY!?! Don't they teach you anything at school?
Join Date: Apr 2003
Posts: 47
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well I'm not real sure of what "hole" I dug myself into, I'll say it again!
I haven't heard,seen, know what the original problem was/is. I saw this post and I reacted on it. I'm trying/wanting to help to solve it and make sure it's fix. as for "surfers" go, I guess you mean webmasters, they are the ones I concern myself about |
2014-06-01, 08:22 AM | #18 |
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