hard lesson learned

TightTeela · 2007-12-04, 07:41 PM

hopefully my site wont be down for long, but even if you know someone for years i suppose its best to not do business together.

-clip from online support

teela: i need assistance with an affiliate account 100644

You are now speaking with Jason Shepard of Tech Support.

Jason Shepard: Welcome to Epoch chat. My name is Jason. How can I assist you?

teela: jason, i think it was last week i had asked for this account 100644 to be filled in with my correct info

teela: this is affiliate account that belongs to me

teela: yet i have no way of logging into this account, or where that money is going

Jason Shepard: Did you originally sign up to this account?

Jason Shepard: If so you can re-set your login here http://epochstats.com/support/aff_lost_password.php.

teela: no i believe my partner set this account up, i got this icq from him

teela: Lange ‎(5:06 PM):
Hey Reilly....can you have him log into the account he didn't get paid on see what he has in his Account Information > Personal Information
Lange ‎(5:06 PM):
This is for his affiliate account

teela: on top of that, last week, i had already asked and it appeared to be correct

Jason Shepard: Your name is on the account.

teela: yes

teela: it shows my name, and it should have my address, last week i went over this with another support person

teela: i followed the instructions , contacted support, asked them to fill in the same info as my other account, which should be as site owner

Jason Shepard: Go here and re-set the password and you will have access to that account. http://epochstats.com/support/aff_lost_password.php

Jason Shepard: Its saying confidential because I dont have access to the account information details.

teela: ok

teela: so as site owner, and epoch being my account and processor

teela: how come i can not change it?

teela: when it was already changed last week

teela: now someone, has changed it again

teela: and im not seeing the money

teela: can you tell me who else has access to my merchant account?

teela: account M-287755

Jason Shepard: Reilly is also on the account.

teela: figures as much and hence the bs i suppose

teela: am i able to remove his access?

Jason Shepard: No.

teela: why not, if i own this account?

Jason Shepard: Are you referring to the affiliate account. Or the control of the Master account.

teela: control of the master account

Jason Shepard: Your not a listed contact on the account.

teela: is that so?

teela: i thank you very much for that info

teela: and i wonder why epoch has anything to do with my site, my company, when i have no say in this account

teela: wouldnt epoch for a domain search, a company search, anything?

teela: or just take reillys word to set it up?

Jason Shepard: That would probably be better answered by your account rep.

teela: thank you for your help

2007-12-04, 07:41 PM	#1
TightTeela Trying is the first step towards failure Join Date: Dec 2006 Posts: 121	hard lesson learned hopefully my site wont be down for long, but even if you know someone for years i suppose its best to not do business together. -clip from online support teela: i need assistance with an affiliate account 100644 You are now speaking with Jason Shepard of Tech Support. Jason Shepard: Welcome to Epoch chat. My name is Jason. How can I assist you? teela: jason, i think it was last week i had asked for this account 100644 to be filled in with my correct info teela: this is affiliate account that belongs to me teela: yet i have no way of logging into this account, or where that money is going Jason Shepard: Did you originally sign up to this account? Jason Shepard: If so you can re-set your login here http://epochstats.com/support/aff_lost_password.php. teela: no i believe my partner set this account up, i got this icq from him teela: Lange ‎(5:06 PM): Hey Reilly....can you have him log into the account he didn't get paid on see what he has in his Account Information > Personal Information Lange ‎(5:06 PM): This is for his affiliate account teela: on top of that, last week, i had already asked and it appeared to be correct Jason Shepard: Your name is on the account. teela: yes teela: it shows my name, and it should have my address, last week i went over this with another support person teela: i followed the instructions , contacted support, asked them to fill in the same info as my other account, which should be as site owner Jason Shepard: Go here and re-set the password and you will have access to that account. http://epochstats.com/support/aff_lost_password.php Jason Shepard: Its saying confidential because I dont have access to the account information details. teela: ok teela: so as site owner, and epoch being my account and processor teela: how come i can not change it? teela: when it was already changed last week teela: now someone, has changed it again teela: and im not seeing the money teela: can you tell me who else has access to my merchant account? teela: account M-287755 Jason Shepard: Reilly is also on the account. teela: figures as much and hence the bs i suppose teela: am i able to remove his access? Jason Shepard: No. teela: why not, if i own this account? Jason Shepard: Are you referring to the affiliate account. Or the control of the Master account. teela: control of the master account Jason Shepard: Your not a listed contact on the account. teela: is that so? teela: i thank you very much for that info teela: and i wonder why epoch has anything to do with my site, my company, when i have no say in this account teela: wouldnt epoch for a domain search, a company search, anything? teela: or just take reillys word to set it up? Jason Shepard: That would probably be better answered by your account rep. teela: thank you for your help __________________ TightTeela