I now have a new password.
Thanks Kevin and Isabel :)

Small true story about epassporte ;-)

But its a bizz account not a regular account

Wednesday on the boat.
Due to possible beer intox i droped the card in the water.
SCREAMMMMMMMMMMMMMMM |shocking| depth around 30m/90feet

Back home I phoned customer service.
I was send within 2 mins a form. I filled it up
send it back. And the card is on the way.


What did we learn from this ?

Epassporte cards do NOT float

ePassporte is neither a bank or a CC company.
Banks and CC companies makes money their way, ePassporte makes money via fees for cards, transaction fees, load fees and so on.

The process for getting a new password is to answer a series of questions to verify the caller is the person he claims to be, then the password will be reset and send to the email on file.
If a card holder no longer have access to that email, the card holder needs to fill out a form and return it to have the email changes.
The form requires the card holder to either send in information about the load card on file or proof of identity depending on which type of account it si.

The reason I started working for ePassporte is to provide support to webmasters. I am online 7 days a week (besides last week first days of since December) and I read the boards, answer emails and ICQs.
I may not be able to solve your problem instantly but in this case if you have contacted me saying you had a problem with your password and no longer had access to your email, I would have emailed you the form you needed to fill out asked you to return it to me and it would have been changed and the password reset within 1 business day.

I read your thread when you made it.

Does your card say good thru 05/06 ?
Then it will be good until May 31st.
A new card should have been ordered for you and the fee deducted from your account, if it haven't please let me know and I will look into it.

That will teach me to read the entire thread before answering ;)

I am here now.
If you have ICQ'ed me I most likely didn't get it, since I only had authorizations/messages from 05/02 when I logged on today.

If you still have a problem please let me know.

Keyser
The test was to see how long it would take customer support to do their jobs. As I said, it should not take over 48 hours. After 48 hours I posted my email and account name. For the first 48 hours, I wanted to be a webmaster that doesn't post on boards, doesn't know who to contact and rightly so, depends on something that calls themselves epassporte customer service. The person I spoke to on the phone was both rude and apparently wrong with his instructions. I don't mind getting gouged on the load fees because of the service it provides. The real only problem I have ever had with epassporte was their customer disservice. I really hoped that by now, the customer service issues would be taken care of. But that really does seem to be a very low priority on epassporte's list.

Hmm, the funny thing is that i couldn't even call them and answer any questions, I cannot speak... oh my.

How to get fast customer service from epassporte...
Just post the magic words
Keyser Soze to any adult webmaster board...

And lo, he appears. ;)

i hitted keyzer soze up today at icq because i had again a little problem, but he talked to me right away and gave me an solution which should work, didnt test it yet, will see tomorrow, now i am just to tired to go out to atm to test my plastic card, will tell tomorrow if it got fixed, but i sure like i can catch soemone on icq quick:)

You called |waves|

See what I mean?... This guy's on the ball. :)

I think you have to spell it right, though. Siezure Koze will get you nowhere.

Oh, and Keyser, you need to fix your sig. :)

i need to fucking nag, i am in a realy bad mood today, say it is a real monday while its teusday...........keyser i know you where avavilble for me on icq all the time, but you also depend on what the tech do at epassporte, for real i am having troubles with epassporte already since i posted in this thread, and yes keyser i dont blame you, i can reach you on icq and you do your best and yes you have to wait what the tech does but it is realy getting on my nerve, not a working card then a working old card, then again a new card while i just have my new card , then chaning pin all the time and the old card is working again, then sudenly my old card is expired again, then the new card is already working because my accound is sett on 2010 and a new card is on his way, oke a mistake, but good i could pull money, now again both card dont work, pin is wrong, i try to change my pin and get a error, cant change my pin, you are up to date about that problem, you have to wait on the tech i know, but this is realy something persons need to know, i try to buy something with my virtual card, it doesnt work, do i like epassporte, yes hell i do, but i dont like the hell i am already going thru for 3 weeks with epassporte, on this moment i cant do shit with my accound, but i have a couple of host to pay with that accound........ahhhhhh that felt good, and like i said keyser i dont blame you , you are around to hear my nagging:D

Since I didn't get an answer through your message center, I will give this thread a try.

"Earlier this month, there was an error renewing your electron card, which may have caused you to experience unexplained failures when trying to use your card at a merchant or withdraw funds from an ATM. The problem has now been rectified. We apologize for any inconvenience"

Does that mean I can use my old card that expires 05/2006 after 05/2006?

No
A new card should have been ordered for you since your current card expires 05/06.
Please contact me with your account name and I will check into it.

oke test the old card it works again, now tomorrow me gonna test the new card because tomorrow that one should work again.