I got this from Linksys after I sent them a letter telling them about it:
Virginia,


Thank you for contacting Linksys Technical Support.

We humbly apologize for the inconvenience you experienced. We took note of your complaint, and we will do our best to improve the quality of service we provide.

If you have any further questions, feel free to visit our knowledge base at http://www.linksys.com/kb or send us an e-mail at support@linksys.com so that we can assist you. Once you get to the Knowledge Base section, either type in the Answer ID or the keywords under Search Text and click Search.


Sincerely,


Christian Lara C. Diamante
Badge ID 13285

Well, that's a damn disappointing response |banghead|

I run a Linksys here too and have always thought better of them than to send out a canned reply when their product could have caused serious damage to your home and/or personal safety...grrrrr

Honestly V, think I'd be doing some searches to find higher contacts at Linksys...email...phone...something. Hell, call corporate headquarters...not tech support. You're dealing with idiot minions that obviously don't give a shit. It's time to gnaw on someone that can actually walk and chew gum at the same time |catfight|

I agree... time to move up the food chain a few levels

I think you should open the product, take pictures of the burned parts and make a web site out of it. Something tells me that you could get plenty of link backs and eventually a much more acceptable response from Linksys.

I know I'd love to see it :)

The problem is that the minions that responded to you actually get graded on how many complaints that they handle without escalation and often how many calls they can take in an hour. This is all part of stupid middle management that offers incentives to employees to use form letters, not read the customer comments and in more then one case simply hang up on as many customers as they can in one hour.

take that approach after exhausting all other means of getting an answer from someone higher up in the chain

If your burning up power supplies as well as you router I would still be concerned about how much current (Amps) are flowing through that circuit in your house.

Remember, Mr. Electricity is our friend but can also be a fucking asshole.

i agree..
I'd start with Charles H. Giancarlo, the top Dawg..you won't get past the gate keeper but will get to a voice who will react, I think.

I have an internal phone number and name from my database but i'm not sure what good it will do you. However I'd call it and ask for Mr. Giancarlo and see what happens.

Victor Tsao
(949)261-1288

(from my 125K database)

I know from past experience when I cannot get an effective answer, I start at the chairman or highest ranking official in the company and work my way down.. it usually takes less time than going through the 'channels"

Fucking sux that you have to go through that.. it could have been life threatening and they need to respond in kind. |catfight|