Ramster,

I apologize for the continued delay. We use a 3rd party processor for our external credit card loads and it seems the issue that is causing these intermittent problems has not yet been resolved at the source.

We are communicating with the credit card processor daily for updates, but unfortunately the issue has not yet been fixed.

We do have alternative funding methods available should you wish to use them in the meantime; Wire, Check, and ACH (in the US only). As soon as we have more information your ticket will be updated.

I'm sorry I don't have better news for you at this time.

Ruth :)

This has caused me sooooooooooo many problem you cannot imagine.

I am suppose to use Paxum to payout affiliates and I've been waiting 2 weeks. 2 WEEKS to load the account. Your support should have said something right away rather than telling me NOTHING and me telling people what I'm sure they think is bullshit. Had I know I would have simply did a wire to the account which is waht, 2-4 days. Beats the 2 weeks I've been waiting and I am NO WHERE now. I am telling 1 affiliate the same fucking thing I told them 2 weeks ago... any day now. Pfffffffffffffffff

I have to agree with Ramster. Being non-US, it costs me a fortune to cash American cheques, so I desperately need an ePassporte replacement. However I need a competent ePassporte replacement. Problems occur, no company will be 100% perfect. But when mistakes or problems occur you have to be on top of them instantly, and you have to contact your clients immediately. In that Ramster had to use this board to get attention, and even then it took RuthB a while to reply, I'm afraid I will NOT be using Paxum paying sponsors ever. I have seen several payment companies disappear, and I'm afraid I think Paxum will end up as another ePassporte type fiasco!

However I am not sure why more people don't use this method to pay affiliates: PayPal now allow you to pay affiliates via their service, even "adult" companies (they still don't allow you to sell most adult stuff via them, but they have allowed the payment of adult affiliates via their service for a few years now). Not only is it a lot easier, it is a bloody good way of getting affiliates. The processor I use pays affiliates via PayPal, and in the cases of the affiliates who have told me why they use me, over 80% signed up simply because they could get paid via PayPal.

Agreed to all of the above that Ramster said.

What a piece of shit company. And Ruth is a useless cunt who only posts polite things on boards to the company look nice, but in reality she never gets back to you and is ZERO fucking help in resolving problems.

After 3 weeks of their support fucking with me, I still can't add my Credit Card to FUND my account, because their processor is busted or something and can't verify my Credit Card (from a well known wet European bank). Of course they blame it on me (the bank refuses the charge).

Idiots.

Regardless of what your experience is with Paxum, I honestly think that calling Ruth a useless cunt is uncalled for.

Because Paxum is a recently opened company, I have always kept an eye on issues related to them. And as far as I can tell, Ruth has always given her best to get things resolved as quickly as possible even if results vary for each Paxum user.

Personally, my experience has so far been an excellent experience. I have had trouble only once in the beginning when I first registered an account and getting my ID verified but she resolved my issue within a couple of days.

Ruth had always answered me in a professional manner, including on ICQ, and had always appeared to do so to me on message boards, including in this thread.

Finally, as far as I can tell, any issues left unresolved is not related to what Ruth has done or not done but is related to Paxum's administration and technical team's efforts.

That being said, I sincerely hope that Ramster's issues has been resolved since and that your issues shall be resolved as well.

I was going to sign up with them but fuck it. I keep hearing stories like this plus I discovered they process for bad filelockers. AK's thread at gfy.

I little harsh in the name calling... she's doing her job sticking up for her company.

Her company SUCKS though... my adding funds feature still doesn't work. I can't even get my mastercard thing to work, I'll try it again tomrrow, it's not with me today.

Oh, and I hate this fucking feature... "For security reasons your password expires periodically. Your new password MUST be different from previously selected passwords." WHY do I need to do this? It's a pain in the ass!!

Yeah, that's a tad bit harsh. Personally, I've never had any problems with Paxum or Ruth. And I have to assume her hands are tied on certain things - like it was said before, she just works there.

Hi Panky,

I'm sorry you had difficulty setting up a time to meet with us at our offices. We are always happy to entertain clients, and should you still wish to connect with us and view our location, I'd be happy to set up an appointment for you. It is always best to arrange an appointment in advance to ensure that someone will actually be at the office to show you around. Our Management team are not always on site.

When Paxum launched, Kenny B from Kenny's Pennies connected with us and enjoyed a tour of our offices etc. He posted about his experience on GFY at the time. We are not trying to hide at all, we simply don't operate a typical brick and mortar business.

Thanks :)

I'm sorry if you've had a negative personal experience when dealing with me. I usually try to reply to clients as fast as possible. However, even if you had a bad experience dealing with me about your account, that does not warrant calling me a cunt. That comment is 100% unprofessional.

DarkJedi, if you require any future assistance from Paxum, please submit your ticket to our support department through the Message Center. If you need any help beyond that, then please contact Chris instead of me.

Thank you AJ :)

I was about to reply to your email. I hope you will continue with your account signup and enjoy the benefits of adding Paxum as a payment method. I'm sure your affiliates would appreciate the option, and once you experience our service for yourself, I'm sure you'll value the flexibility we provide in managing your payments.

Hi Ramster,

We are having some intermittent issues with the processor. I'm sorry that this hasn't yet been resolved and that you continue to experience difficulties funding your account. We are trying to ascertain the problem as quickly as possible, but we must wait to receive an update from the processor.

Please feel free to try one of our alternate funding methods to load your account in the meantime; Wire, Check, ACH/EFT (in US only).

We are working to resolve this problem quickly, but unfortunately we must wait for information from the processor, and we have no control over the amount of time that will take.

With regards to our automatic password reset, yes it can be somewhat annoying to have to do, however it ensures account security by demanding a new strong password every few months. When it comes to your money, having strong security measures in place is always a good idea. We're sorry for the inconvenience, but it is for the security of all our clients that we have such a feature in place.

Thanks Greenie :) I'm always happy to assist, but we do have security rules and procedures in place for a reason. We are serious about our business, and we will not bend or break the rules for anyone, no matter what size client they may be.

We operate within the rules to ensure the security of Paxum and our thousands of account-holders. We will not bend or break the rules for any reason, period.

Our goal is to provide a legitimate, secure and easy-to-use ewallet payment service. We do that, and we will not apologize for our strict adherence to our TOS and Compliance. By being vigilant to such things, we ensure the safety of all account-holders funds.

|thumb

RuthB - While I definitely do NOT agree with DarkJedi's comment, you really have dropped the ball here. Before this thread started, Paxum was a company that I intended to sign up for if any sponsor I used paid via it. The early comments made me think "look into things carefully before signing up, may be more trouble than they are worth", but did not rule you out, just made persuading me a bit harder. However your replies have been worse than useless. Look through this board: When someone calls out a company and that company's representative sees the thread, they move heaven and earth to fix the problem within a few days, and often within a few hours. This has been running for MONTHS and still the original problem has not been fixed!!!!! And none of the subsequent problems mentioned have been properly answered let alone addressed.

As I said, DarkJedi's comment was unnecessary and uncalled for, but from where I sit (and in respect of both your clients and your PR for Paxum) you are about as much use as a chocolate fireguard!

What you need to do if you don't want to see Paxum having to file for chapter 12 in the near future is:

1) Sort out the problems posted here, and post the resolutions (preferably within one banking day, but defiantly within two or three).

2) Without blaming people outside Paxum, explain why these problems occurred (by "without blaming people outside Paxum", I mean, for example, if the problem is that your bank is holding things up, then the fault is with the idiot at Paxum who chose that bank, and they need to be either fired or transfered to a job where they don't get to make any decisions).

3) Demonstrate that you have set safeguards in place to prevent this kind of thing happening again.

4) Apologise profusely WITHOUT trying to foist the blame on people/organisations outside Paxum.

5) Explain Ramster's quote "For security reasons your password expires periodically. Your new password MUST be different from previously selected passwords". This demonstrates that you treat security as a joke. If someone has to change password regularly, they will eventually end up having to write the damn thing down. Asking them to do this is as safe as suggesting they use the words "password", "god", or their own name as a password. The general advice given out is never ever EVER sign up with a financial company who expects you to change your password, because they just don't care about security.

I do not know you and I appreciate (as someone else sort of said) that fixing this may be above your pay grade. But if that is the case, then the person who could do all these things should be the person posting here, not you.

You personally haven't had any problems because you most certainly haven't tried anything beyond opening a personal account. Try adding a funding option or setting up business account.



Bullshit.

You promised to help me with the problem in a nice sounding board post, but then just completely ignored any further communication on the issue.

And your ticket support is just as useless. Yes I did try it, they just keep sending back canned replies "Oh it must be a problem with your bank" , "Oh sorry but we can't manually accept a credit card, our system is automated" , "Oh please try again later, bye".

And this is regarding ME sending money to YOUR fucking system. It's not like i'm asking to do me any favors.

After a few weeks I just said "fuck it".

Unprofessional is how you dick around your clients.

before paxum Chris used to sell penis pills
so you got the correct place

|greenguy|

I can only comment on my personal & professional experiences with Ruth & Paxum. Like I've said, I've had no problems. I've also had many conversations with Ruth in regards Paxum in general, to this thread, my suggestions, general bullshitting, etc.

IMHO, Ruth is a Good Egg |thumb

DarkJedi - if you read my previous posts you will see that I am no fan of RuthB, but even I can see why she no longer wants to deal with you. If you think you are going to get any help from someone you called a "useless cunt", you really aren't living in the real world, are you?

I had been very courteous and polite before they blew me off (ignored).

Then I lost my patience.