Verotel unable to make payments!!!!
 

Just wondering why they delay affiliate payments for months. They owe me a lot of money for 4 months and always accumulate and rollover my balance to the next payment date. Support chat always tells me 'Don't worry, you will be paid next week' or something about a guy named Donny who is in charge of that but never answers his emails - all turns out to be absolute rubbish.

No reply at all from support to my email. Sometimes kind people on support chat, but they aree unable to give any answers.

I think I will move away with them .... as this all looks like they are in deep shit |cry|

Rubbish.

We have been paid on time, every time for over 2 years now.

Is there something more to this that you are conveniently leaving out ?

;-(

It's not rubbish, They have not payed me and many other affiliates for months.

Which others? Who and where are they ?

And if so, WHY is my point ?

They did withhold monies for some merchants who had sites which they removed in advance of Visa telling them to remove them.

I have not had ONE compliant from ANY of my 600+ active webmasters nor our own multiple accounts about non or even late payments.

Those sort of numbers do not lie.

So there MUST be something underneath all of this you are not telling us.

That is my only point - they may well have not paid you, but why ?

This is like someone jumping on a board and saying "Sponsor A" canned my account and refused to pay WITHOUT giving the real reasons.

And there are ALWAYS 2 sides to every story, isn't there ?

As an aside, not a bad board intro for me to get into something like this starting on my 2nd post.

He he

;-)

Look around the boards and you will find some complaints all of the time. Just today a Chinese fellow posted a notice on Foogie.

Concerning me not getting paid, I have not received any reply to about 10 emails that I have sent to Verotel. Somebody on live chat mentioned Donny, the guy that handles Korean payments would be a person who would know and reply to me, but again - no answer from Donny to the 2 emails I sent him. So all I could guess, would be it could have something to do with Korean payments, but that is just a guess as their customer support is not answering queries at all. Since Korean payments make up a very small percentage of transactions, I can not understand why they would hold on to all amounts. And even more disturbing why they would not give any explanation.

I have another merchant and one more affiliate account with Verotel and they are making payments for these on time, but the third account is not served by them as previously stated. That is the sad truth. The ball is in Verotel's half as they fail to pay or explain .... don't you think?


>>>> And there are ALWAYS 2 sides to every story, isn't there ? <<<<


Sure. My side: they owe me money and they don't pay. I ask them: why? They do not answer. I hear similar complaints from other webmasters. So I conclude: they have problems! Anything wrong with my thinking?

You moron.

I KNEW there was something else afoot here.

Verotel emailed ALL merchants and webmasters about an issue with their Korean Card processor months ago.

That would explain the non-payment there.

I would suggest you check your facts and READ YOUR EMAIL before throwing around slanderous "going broke" statements.

Some people......

Email pj@verotel.com (Risk Management) he will reiterate what the problem was/is and why the monies are retained presently.

It's hard to soar like an eagle when you are surrounded by turkeys.

;-)

Dude I have absolutely no idea who you are or where your from,
In California we consider it a crime to yell Fire just for sport or private gain
I fully expect to get my check issued monday just like last monday and the monday befor

Well, if they have issues with their Korean partner, then they are unable to pay .... Only if they resolve their issues, then they will be able to ..... am I getting this right?

Didn't Ibill say the same thing. It wasn't their fault but of their partner 'First Data' ????

Honestly, I don't see the point why they use this as a reason as Korean payments make up a small fraction of payments, only. If they hold back the funds from Korea and pay out the rest, I would fully understand it. No problem at all. But they hold back ALL funds for 4 months now. That is pretty BAD !!!!

I have not been paid by West Cash or Ukrainian Cash for a couple months now, supposedly because they are not being paid by Verotel.

Read more in this thread: http://www.greenguysboard.com/board/...ad.php?t=23416

A few days before I realized I wasn't getting paid, the owner of West Cash chatted with me on ICQ saying I wasn't getting paid because he needed to find out what the sources of my traffic were. He said I had lots of "asian" traffic. I chatted with him on ICQ, and he said all was fine, I showed him I get most of my traffic from LL & SE.

Please keep us updated faxxaff!

Today I have got payment from Verotel. This payment is made in time as usual.

Its sad for me to do this but I can confirm I have clients I have placed processing with them, they too are being paid late. I spoke with my contacts there and they nothing is going down.

I advised my guy to move back to CCBill for the time being last thing I need him doing is loosing a shit load of money.

Lets hope its nothing -

I let Verotel know about this thread, there's two sides to every story now we can get Verotel's

I would like to see one of their reps post here. I have some questions about their non payment to me also.

Just phone them, its a lot easier - its really unlikely they are going to post anything if they are having any issues.

;)

You rang??
 

Hi GG&J fans,

There are no problems here at Verotel with making payments. GBP payments were delayed a couple of days a week or so ago due to a change in format by our bank with the manner in which payments are transmitted. This was also communicated by telephone to our SmithsMedia friend as well as the merchant he is referring to. Other than that there has been an ongoing issue with Korean payments due to not being paid by our Korean partners. An e-mail was sent out to our merchants about this in July. Below is the jist of what was contained in that message and what I believe the thread starter is experiencing.

---------------------
In May of 2005, Verotel experienced a problem with our Korean processing partner, preventing the reimittance of funds from Korea to the Netherlands. As a result, we have not been able to pay these Korean processed amounts directly to our merchants.

We are establishing a new Korean entity and legal structure and expect to receive Korean funds starting early August [now early October]. At this time payments to Korean webmasters and resellers will resume.

I have always said stay away from them... one of their older companies still owes me money, i dont trust them at all

Darryl, in your above statement you mentioned that Korean processed amounts are withheld, only. That is simply wrong. You are holding back the entire amount, including US and Europe Credit Card payments. And not just to merchants, but also to resellers. I contacted your risk management last week on monday and was promised a response on the same day about my inquiry. However, I did not receive a reply until today ....

So what is going on with you? Why are you holding back other amounts than said Korean payments and why are replies so hard to get?

BTW, I am not a Korean webmaster, but from the US. So why are you unable to pay to the US if you say Korean webmasters are affected, only????

The guy has a legit beef. If a company said, "early August" and still hasn't come through by Sept. and now saying early Oct. I would start wondering about them as well.

Since you did not include your account number here (for obvious reasons) I cannot give you any information specific to your account. However, as you stated above, you have other account(s) with us which ARE being paid. Also according to the conversation I just had with our Risk Mgmt Dept., the only reason you wouldn't be being paid right now is because THAT particular account has primarily Asian transaction revenues due.

You said that you did receive a reply from our Risk Mgmt. Dept. today, however, if you would like me to have them look over your account again then you can e-mail me with your CustID at my email address below.

I do agree he has a legit beef but if the bulk of his transactions are from Korean/Asian partners then I am confident that he knows what the deal is in that part of the world.

And on another note, starting a thread with the title "Verotel unable to make payments" is akin to yelling fire in a crowded movie house - ESPECIALLY considering that (A) he is being paid on his other accounts and (B) if this were a widespread problem then it wouldn't just be him yelling fire!

My ¥0.02

Well, according to the order confirmation emails that I receive from Verotel after each sale, there were 2 Korean payments, only, that I could find. That is out of a chunk of about 1k revenue. The rest was largely credit card payments, only! I would not call that a bulk of transactions, but a low percentage .....

so you still fail to give a justification why you hold back funds other than from Korean cards .....

OK. I will shoot you an email, no problem.

I think we all know how you feel about us 2mmy. Btw, you wouldn't be the former CollegeSucks that's been ranting on about Paul owing you money for 8 years over on GFY, would you?

Basically, because to split up the non-Asian transactions from the Asian transactions would be a payments/invoice nightmare.

And I just checked my e-mail and I haven't received an e-mail from you yet. If you indeed only have a small amount of Asian transactions on that account wouldn't you rather see if I can help you get this resolved instead of continuing to rant here?

Of course I would like to see you resolve it. The email went out as I was replying to you before.

The reason why I am going public with this matter is because I spoke to live chat several times before where I was promised to get payed on a spcific date (Screenshot available!). I also emailed several people at Verotel for the past 3 months but never got a reply ..... only after CuriousToyboy published PJ's email, I gota reply about him to try to help me. But after one more week no news from him either.

... so what should I do if I don't get paid and receive no other response than false promises?

faxxaff, got your e-mail.

Thanks Darryl for helping me and looking into it.

Looks like the problem got resolved and I will receive payments again. If anybody has similar problems, I would suggest to contact Darryl as he can get things going.
If customer service would have been more responsive before or would have forwarded my inquiries to the porper people, I would have never needed to start this thread.
Just to make one thing clear: I didn't want to give an impression that Verotel was about to close doors. I was just trying to express my opinion that it seemed to me that they had payment problems because they were (A) not paying me and (B) not giving any reply to numerous request and emails about why they don't pay and when they will resume payments.

Totally different situation here. They are uh...no longer processing through us. Once the potential chargeback period has run its course they will be paid any balance due. |party

Thanks for the info DMc!

looks like everybody can rest easier now :D
and DMc you've got balls and desearve a raise |thumb

ALWAYS more to these situations than meets the eye.

2c

weird...I haven't promoted any sites for awhile but recently got some sales and received my check in the mail....don't think I ever had an issue with them.