epochsystems
 

someone know what is going on at epoch, i wanted to check my stats in there for serveral sponsors and all is on zero from all years also btw. i have emailed them but no answer back yet!

stuveltje, I have to say that up until now, I have never had a problem communicating with them. But, I have written to them a few times in the past few weeks without a reply.

thanks, well i emailed them yesterday because there was a problem with loggin in to the stats and they emailed back they where working on it, but now i can log in and my sales and stats are zero and no email back, i just checked again , the inlog again dont work, so i know now they are working on it.

i got the same answer... lets hope they get it to work asap!...

Board Tracker should get them here:

Epoch

Rand

ePassport

:D

I was worried about this with a sponsor also.

At least now I know it is not just me.

Same problem here. First i couldn´t get access to the stats - I´m promoting bob/gloryhole, bd - then my sales are missing. Not a big problem, though because I didn´t make many sales through epoch.

What I didn´t like very much is the fact that i didn´t get any reply to my e-mails.

Ditto to me. Never did hear back on email either. They probably got a shit load of them. :D

Good news though is that I can log in again and this time my sales are showing up! |bananna|

i just checked my emailbox (6 morning here) i have an email from epoch that all has been fixed now and that i need to try again....grin it doesnt work for me, so me emailing again, ha but i got my email answer|violin|

Yeah... Board Tracker works wonders. But I've been out of the office most of the year so far and I'm still catching up.

As for the stats problem, Anyone who is continuing to see a problem please email me directly with your company code or Master Code at Rand @ Paycom.net. I'll look into this.

More importantly..... those of you who claim to have sent an email to Epoch and did not get a reply, please go into your outbox and resend the same email to me. ALSO - Tell me where you sent it originally. Epoch prides itself on replying to tech support requests within one hour. If something isn't working right I want to know about it.

Let's get you guys squared away.

nice , yep i got a fast reply back on my last email and allis fixed!!! Great working way!

Oops. Sorry Rand
I actually meant that I had tried to email the sponsor. I thought that is what frankthetank was saying he did.

I knew Rand would get here, I never have issues with epoch, usually have excellent support :)

Hi Rand,
Haven't got the originals anymore, but never had a single reply to any emails (around 7/8) sent to the address on your feedback link.
Sent you one this morning to the address you posted here, so hopefully you should get that :)